9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1471-1480 out of 4649
MM
MR M SAUNDERS
01/31/23
Very helpful and quick response
Date of experience: February 01, 2023
JI
Jacqueline Ilett
01/31/23
Restored my faith in Customer Service
The help and support received from two members of your customer services team, Sarah and Sami. They were patient, helpful and had a full understanding of what my problems were and had the knowledge to know how to assist.
VB
Victoria Burnside
01/31/23
Best software for accounting
Quick and professional support 24/7 with very friendly team. Excellent service and software always up to date. Love it!!
SH
Samuel Harrison
01/31/23
Very helpful staff at Xero
Very helpful staff at Xero. Always help me and show me the way to correct anything required.
DM
Diane Mattingly
01/31/23
Very quick to respond to technical…
Very quick to respond to technical queries.
AH
Anthony Hewitt
01/30/23
Picked up the phone - Sorted
I had an issue that was holding me back on getting a VAT Return done on time. We had a couple of emails back and forth and then Amanda took over at their end and fixed up a call and screen share session with me. Within a few mins the issue was fixed. Many more companies should take this on board and start to talk to their customers instead of hiding behind screens. Fantastic Amanda :-)
CB
Carlie Bond
01/30/23
The guy that called me up and talked me…
The guy that called me up and talked me through a problem I had was amazing... very patient and calm. Very good customer care
JA
Janice Abado
01/30/23
I got a prompt response and case was…
I got a prompt response and case was resolved.
ZZ
Zori Zhelyazkova
01/30/23
Quick response and solved my problem
Quick response and solved my problem. Many thanks.
CA
Chris Alliott
01/30/23
Great support
Very happy with the support we've had from Xero each time we've had need to ask.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].