9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1461-1470 out of 4649
P
Peter
02/02/23
Support from Xero
I lost restricted access to Xero and tried reload the required app. without success. So I decided to contact Xero sending an email to their support team. Initially they responded online but thankfully for me they quickly established contact by phone. So what I'd struggled with for several days was quickly resolved. Thank you so team team very impressed with your expertise and professionalism. Lesson to be learnt, if you have a problem with Xero get in touch with their support team.
MR
Marie Rhys-Williams
02/02/23
Very quick response
My problem was resolved quickly
IS
Iva Stoycheva
02/02/23
More then excellent customer service
More then excellent customer service. Very prompt reply on my first sent email with the description of the issue. Very fast and professional way of dealing with issue.
KM
Kam McDowell
02/01/23
Great Customer Service
Within 10 minutes of me submitting an enquiry, Erin replied with a helpful response. Overall, prompt, efficient and super helpful.
CH
Coral Harrison
02/01/23
Excellent service very prompt and the…
Excellent service very prompt and the issue was quickly resolved.
GW
Gordon Winton
02/01/23
Helpful advise
John was absolutely brilliant He walked me through my problems ensuring I was happy and understood every action. He is a credit to your company
GW
Gary Wilson
02/01/23
Very professional
Very professional, handled by query very well
LR
Lisa R
02/01/23
Shray from Xero Support was fantastic
Shray from Xero Support was fantastic. He explained how to resolve our login problem clearly and with patience.
GK
Gurminder Kang
02/01/23
Very quick callback
Very quick callback. Resolved immediately over the phone. Very friendly and helpful.
SC
Sally Cooper
01/31/23
Fantastic service
Fantastic service. About 10 mins after i sent my query email The Xero support agent actually rang me to talk through my problem. Very happy
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].