9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1481-1490 out of 4649
AS
andrew spooner
01/29/23
Amanda support quick and well received
Date of experience: January 30, 2023
AC
Adrian Challinor
01/29/23
Best customer service
Quick, informative and helpful answer
AN
aleck nharingo
01/28/23
Excellent service
Mia gave me an excellent service in resolving my bank statement balances issues.
EZ
Emille Zahiri
01/27/23
Amazing help from Max & Joe over the…
Amazing help from Max & Joe over the weekend, they were very understanding of my problem and assisted me above & beyond. Max even gave me a courtesy call just to check it got all sorted over the weekend. Thanks so much guys!
CR
Charles R
01/26/23
Great
Great, clear instructions: problem solved quickly!
FR
Fiona Rutherford
01/26/23
Quick and comprehensive response
I received a quick and comprehensive response and the person shared screen grabs of the relevant information so I could identify the problem.
CL
Catia Lucas
01/25/23
Vilma was super nice and extremely…
Vilma was super nice and extremely helpful! Very quick to come up with a solution on running reports used for intercompany recs using multiple currencies.
G
Geoff
01/25/23
Extremely helpful support agents…
Extremely helpful support agents responded promptly and helped me sort out the issue I was having. By means of a secure screen sharing application, the matter was quickly resolved and it was made clear to me exactly where I was going wrong. Exemplary customer service from Xero.
JP
Julie Pidgley
01/25/23
Xero set up
Very helpful
PT
Pia Tejwani
01/24/23
I really like the prompt revert that I…
I really like the prompt revert that I get from the advisor . Also where possible they will give me link for to go though the notes on how to resolve the query on Xero.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].