9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1411-1420 out of 4649
SH
Sue Halfpenny
02/20/23
Really quick reply
Really quick reply online and when I had another question Rohan called me on to talk it through - Great Service!!!
LB
Lee Baldock
02/19/23
Quick and helpful response
Quick and helpful response - many thanks.
AC
Andrew Crowe
02/19/23
Reconnect to Xero
The member of the Xero team I dealt with ( Lily) explained everything very well and made it easy for me to complete the connection to Xero. She was obviously well trained to deal with the problem we had.
B
Barry
02/19/23
Great service!
Your customer service agent immediately understood my question and followed up with action in a time that exceeded my expectations
SB
Stephen Bristow
02/16/23
Online query responded to within a few…
Online query responded to within a few hours. Respondent arranged time slot to phone me back and he (Harry) talked me through the solution. All sorted !!
BW
Barry Winton
02/16/23
Really quick reply
Really quick reply. Great service
BG
Barry Greenwood
02/16/23
Very quick and helpful advise
Date of experience: February 17, 2023
JH
Jeremy Hall
02/16/23
Xero reports improvement
This is an update to my earlier review of Xero which was born out of frustration at the apparent lack of seriousness and credence given to user feedback on their new report layout for Aged Payables. This has now been addressed. The new report also allows me to show supplier account number - very handy as we sometimes have more than one account with a supplier. I've also noticed recently that their reports have "freeze panes" built in so that as I scroll up/down or side to side the headers ...
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BG
Barn Glass
02/15/23
I would just like to thank Samia for…
I would just like to thank Samia for her clarity! She has sorted out a huge nightmare we were experiencing. Thank you so much for great customer support.
CM
caroline may
02/15/23
He was so understanding of something i…
He was so understanding of something i had never done
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].