9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1401-1410 out of 4649
SM
Seán Mac Daragh Minogue
02/21/23
Samia was able to quickly resolve an…
Samia was able to quickly resolve an issue I had with Xero search. I will be sure to contact Xero support again if I have any issue. Thanks
RR
Rachel R
02/21/23
We had an issue with a employee leaving…
We had an issue with a employee leaving and the customer service was fantastic. I think it was Jasmin who emailed me and got me through changing the subscriber over. Fabulous !
BW
bruce wang
02/20/23
good service 10/100
Date of experience: February 21, 2023
CT
Chris Tapp
02/20/23
Fantastic prompt service.
Fantastic prompt service. Thanks for resolving team !
BW
bruce wang
02/20/23
good service i would like to rate your…
good service i would like to rate your service 10/10
J
Julie
02/20/23
Amazing help from Xero Support
Chelsie was amazing and knew exactly what help I need to assist me with my Xero problem. I'm happy and our client is happy.
MB
mista bruce wang
02/20/23
i love your service
Date of experience: February 21, 2023
GH
Gary Holliday
02/20/23
Customer Experience Excellence :)
Was dreading having to raise a support call (from recent experiences - with different companies). Received a call back within 20 mins - problem solved. Excellet service from Lilly. 10/10.
C
customer
02/20/23
Very helpful and fixed issue quickly👍🏻
Date of experience: February 21, 2023
JT
Jon Tomkins
02/20/23
Excellent advice
Excellent advice, problems solved
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].