9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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KW
Kristy Walton
02/23/23
Javid was a good presenter
Javid was a good presenter - nice and clear, helpful etc
JD
Jim Delahunty
02/23/23
Great service thanks very much
Date of experience: February 24, 2023
K
Kerrie
02/23/23
Excellent training
Excellent training - clear, friendly and to the point.
J
Jody
02/23/23
Super helpful and quick to respond.
Date of experience: February 24, 2023
MA
Mike Ader
02/22/23
Amanda was absolutely excellent.
Amanda was absolutely excellent. Friendly, professional and exceptionally helpful.
B
Ben
02/22/23
Fast response time
Fast response time, and super helpful
F
FW
02/22/23
A difficult situation solved
I had a complex issue involving losing touch with our subscriber and email issues. Chelsea could not have been more helpful and advised me patiently and clearly what steps were required to solve this. It took a little while because of the steps required and a time difference as I was working with a specialist team but this was fully acceptable in the circumstances and I was kept fully informed at every step. Excellent service.
LG
Letterio Gulletta
02/21/23
Amazing experience great
Amazing experience Easy to follow the procedure
CC
Carl Colvin
02/21/23
The course was delivered very well and…
The course was delivered very well and helped for new or an existing user to Xero
J
Jayne
02/21/23
Great help from Xero
Once I'd found a way to contact Xero, Joe was brilliant, dealing with the issue quickly and professionally. Ant not a hint of eye-rolling at my error. 😉Really surprising as my recent experiences with a well-known mobile/broadband company and a well-known mobile company had me tearing my hair our. Joe and Xero were a pleasure to work with. Thank you!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].