9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1351-1360 out of 4649
NG
Nadja Guy
03/08/23
quick response and answered the problem
Date of experience: March 09, 2023
CW
Cat Waage
03/08/23
Lewis was very helpful
Lewis was very helpful, there is still a small issue as the name Robert Logan needs to be removed as it is still showing as the main user other than that I got all the help I needed and it was much better to speak to someone over the phone rather than always typing and it taking forever
LP
Lucie Perkins
03/08/23
Laurence @ Xero - Thanks!
Laurence from the support specialist team kindly called me to run through some questions I had around VAT submissions and setting this up. His help and guidance was very much appreciated and even helped out with a few other topics I had some questions on. Thank you Laurence, I will be back! :)
NH
Nicky Hampson
03/08/23
Quick response
Date of experience: March 09, 2023
MW
Malaika Wong
03/08/23
Able to sort my problem very quickly
Date of experience: March 09, 2023
W
William
03/08/23
Excellent support provided extremely quickly
Excellent support - I got in touch with support about a logging in issue and was phoned less than 25 minutes later by Xero who fixed the problem professionally, courteously, quickly and efficiently. Thank you J
A
Andrew
03/07/23
Jade was lovely and brilliant
Jade was lovely and brilliant. All really straight forward and sorted the problem quickly 👍
MD
Martin Denton
03/07/23
Didn’t get the answer I wanted but was…
Didn’t get the answer I wanted but was explained why and a work around. The customer service was superb especially after my bad experiences with Quickbooks which caused me to change software after 23 years
PC
Phoenix Contractors
03/06/23
Responses were quick and the problem…
Responses were quick and the problem was solved
R
Richard
03/06/23
Extremely helpful support experience
Date of experience: March 07, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].