9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1341-1350 out of 4649
KP
Keith Pepperdine
03/14/23
Cannot fault the Service
I contacted the help team for the first time and received a reply within 2 hours. The reply dealt directly with the question. Cannot fault it.
AF
Anusha Fonseka
03/14/23
integrating Xero and Stripes
excellent, very clear and very fast
NH
Nikki Hobday
03/14/23
Emily was excellent
Date of experience: March 15, 2023
A
Alisonala
03/14/23
Technically excellent with great customer service
The MTD service is easy to use and even when it temporarily went down, XERO were on to it very quickly with their customer service immediate in their response to me.
FW
Freddie Wright
03/13/23
Rachal is great!
Rachal is great. Knowledgeable and very understanding with those of us that aren't book keepers!
KW
Kim Wagstaff
03/13/23
Great customer care
As our company is new to XERO its great that you have the support there , Great customer care from Lily ,it’s good that I can actually speak to someone ,she talked me through what I needed to do on my phone . When Lily advised that she would call back ,she did exactly what she said . Regards Kim @ GCS UK LTD
JB
Jo Biggs
03/13/23
Good info
Good info. Problem solved
K
KARABO
03/13/23
The technician was very helpful
The technician was very helpful. They explained the process and everything worked out.
MD
Mrs Dickinson
03/12/23
Very quick response when asked for help.
Date of experience: March 13, 2023
JB
Judith Burr
03/12/23
Reply was very swift
Date of experience: March 13, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].