9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1361-1370 out of 4649
MS
Michelle S
03/06/23
Helpful Support
Had an issue with importing csv files onto Xero and Jack replied promptly and with detail instructions, he was very helpful.
MM
MCS Manager
03/06/23
User pension error resolved within two hours!
Raised a pension issue with Xero (my error not Xero's), had a call back from Harry within an hour. Harry explained the issue to me and stayed with me on the phone, talking me through the entire process to resolution. Harry knew the system inside out and was very friendly and professional. As an amateur payroll admin, I was very relieved to have this issue resolved and can't speak highly enough of the outstanding service Xero and ultimately Harry, provided - a huge thanks!
IG
Ian George
03/05/23
Quick and helpful when looking into the…
Quick and helpful when looking into the issue I had with VAT submission.
A
Anna
03/05/23
Great customer service via support tickets
The online help articles are generally very useful, but when I have had to raise a support ticket response times are fast and my issues were resolved very quickly. Overall impressed with the customer service standard.
MM
Mr Martin Gill
03/05/23
professional and patient…
Sami was both professional and patient and resolved the issue .
HC
happy customer
03/02/23
Had time for some inexperienced individual
He responded to me since I was stuck on submitting my VAT return to HMRC platforms using Xero. And I was asked to look at various options but still it didn't work. I had asked if someone would help me using Teamwier n he did just that. Problem was fixed by itself but knowing someone was there to help was really appreciated. Thanks again
R
Rachel
03/02/23
Really helpful
Really helpful, knowledgeable advisor
L
Lisha
03/02/23
Subscription issue.
The advisor was informative and resolved the issue quickly and courteously.
B
Benny
03/01/23
Very clear explanation by support…
Very clear explanation by support specialist Vilma. Very much appreciated for clearing by doubt on foreign currency trxs.
MM
Matthew Miller
03/01/23
Calculated Balance diference on bank reconciliation
Quick & very thorough response to problem - Exactly the answer needed
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].