9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1331-1340 out of 4649
G
Graham
03/19/23
Quick and accurate response
Date of experience: March 20, 2023
S
sophus3
03/19/23
Fast response with the human touch.
I sent off my query via email and expected to just get an email in return. However I got both an email and a call from an actual human being which was brilliant! So nice to talk to a person. Extremely professional and polite and answered my question fully.
JV
Julia Volkova
03/18/23
I got a response pretty quickly
I got a response pretty quickly. And this response helped me solve my situation.
K
KiB
03/16/23
Very helpful and quick response
Date of experience: March 17, 2023
J
Josi
03/16/23
Fast response
Fast response. Person I spoke to answered my questions and called to help me resolve the issue. Thank you !
LH
Laura Harvey
03/16/23
Quick & Concise resolution to request
Quick response and handled query without making it complex and it was resolved and complete in minutes
NM
N McHugh
03/15/23
Exceptional customer service
I dealt with a lovely lady called Ritaka who was very friendly and polite. She helped resolve my query which had been outstanding for 3months!
AB
Anne Benison
03/14/23
I had really a really quick response…
I had really a really quick response time and great follow up on a payroll access matter so Thank You!
SP
Sue Penketh
03/14/23
Expertly aided.
Kind, understanding staff and very efficient experts to help resolve my problem. Thank you.
KM
Kevin M
03/14/23
"Very easy to use, and well supported by accountants"
What do you like best about Xero? Great look and feel (user interface) and is well laid out - much better than MYOB online which I use to administer my local model railway club. It just seems like more thought has been put into it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].