9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1181-1190 out of 4649
AA
Alan Adie
05/02/23
Assistance with logging in to XERO
Angela was very helpful and patient and helped produce a very successful outcome
A
Alison
05/02/23
Easy to sort a billing/licence query
Had a billing/licence query - the support team needed to contact our account manager but all sorted very easily
A
Alex
05/02/23
Fast efficient response and resolution
Date of experience: May 03, 2023
HT
Hein Traut
05/01/23
The response time was very quick.
Date of experience: May 02, 2023
JW
Jerzy Wieczorek
05/01/23
Extremely quick and helpful response!
Date of experience: May 02, 2023
PS
Peter Simpson
05/01/23
Quick accurate response
Responded within 2 hours with solution to my issue
AB
Allison Bacher
04/30/23
Efficient Support that actually answers the question!
So many support functions aren't really helpful because they respond like a tech person not a user, or worse, they don't really understand what you're asking for. Xero support gave me a concise response with a link to the help I needed. Made my job super easy. Thank you!
LM
Lorna McBreen
04/30/23
Quick response and great support
Date of experience: May 01, 2023
C
Customer
04/30/23
These guys are on it - end of story
These guys are on it
C
Customer
04/30/23
Payroll is awful, but the lady that helped me was awesome
The lady that dealt with my issue on the payroll. The payroll side of Xero is awful, the book keeping is the best. I do hope one day they put some time and effort into the payroll side of things, until then I shall continue to suggest other payroll software to my clients. Even though Xero is free...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].