9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1181-1190 out of 4649
A
Alex
05/02/23
Fast efficient response and resolution
Date of experience: May 03, 2023
A
Alison
05/02/23
Easy to sort a billing/licence query
Had a billing/licence query - the support team needed to contact our account manager but all sorted very easily
AA
Alan Adie
05/02/23
Assistance with logging in to XERO
Angela was very helpful and patient and helped produce a very successful outcome
HT
Hein Traut
05/01/23
The response time was very quick.
Date of experience: May 02, 2023
PS
Peter Simpson
05/01/23
Quick accurate response
Responded within 2 hours with solution to my issue
JW
Jerzy Wieczorek
05/01/23
Extremely quick and helpful response!
Date of experience: May 02, 2023
CH
Claire HB
04/30/23
Thank You Xero Support Team!
After problems with my accountant, I was delighted that the support team at Xero were able to salvage my data and transfer my account back to me. Very happy to recommend.
PT
Paul Titchener
04/30/23
Difficult Change of Subscriber
With current legislation around identity Xero have a robust procedure around a change of subscriber. Their support team helped me through the process despite the original subscriber making themselves difficult to contact
JM
Jeanette Martin
04/30/23
Excellent fast resolution of my query
Date of experience: May 01, 2023
DB
David Baillie
04/30/23
Quick, human and efficient
Date of experience: May 01, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].