9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1191-1200 out of 4649
DB
David Baillie
04/30/23
Quick, human and efficient
Date of experience: May 01, 2023
JM
Jeanette Martin
04/30/23
Excellent fast resolution of my query
Date of experience: May 01, 2023
PT
Paul Titchener
04/30/23
Difficult Change of Subscriber
With current legislation around identity Xero have a robust procedure around a change of subscriber. Their support team helped me through the process despite the original subscriber making themselves difficult to contact
CH
Claire HB
04/30/23
Thank You Xero Support Team!
After problems with my accountant, I was delighted that the support team at Xero were able to salvage my data and transfer my account back to me. Very happy to recommend.
MW
Melinda Warren
04/29/23
I am new user of Xero
I am new user of Xero, and found the login process very complicated. They gave me clear instructions and very quickly helped me to reset my login access. Very grateful!
MW
Melinda Warren
04/29/23
I am new user of Xero
I am new user of Xero, and found the login process very complicated. They gave me clear instructions and very quickly helped me to reset my login access. Very grateful!
PW
Paul W
04/27/23
I received a call back in under 10…
I received a call back in under 10 minutes, and the support person was able to help with my problem straightaway. Very happy with response.
A
AB
04/27/23
Customer Support
Received the call in the time slot I booked. Laurence, the advisor, was helpful and patient with me when navigating through the menus. Pleased that problem was rectified from his guidance, couldn't have done it alone.
PW
Paul W
04/27/23
I received a call back in under 10…
I received a call back in under 10 minutes, and the support person was able to help with my problem straightaway. Very happy with response.
A
AB
04/27/23
Customer Support
Received the call in the time slot I booked. Laurence, the advisor, was helpful and patient with me when navigating through the menus. Pleased that problem was rectified from his guidance, couldn't have done it alone.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].