9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1191-1200 out of 4649
C
Customer
04/30/23
Payroll is awful, but the lady that helped me was awesome
The lady that dealt with my issue on the payroll. The payroll side of Xero is awful, the book keeping is the best. I do hope one day they put some time and effort into the payroll side of things, until then I shall continue to suggest other payroll software to my clients. Even though Xero is free...
LM
Lorna McBreen
04/30/23
Quick response and great support
Date of experience: May 01, 2023
AB
Allison Bacher
04/30/23
Efficient Support that actually answers the question!
So many support functions aren't really helpful because they respond like a tech person not a user, or worse, they don't really understand what you're asking for. Xero support gave me a concise response with a link to the help I needed. Made my job super easy. Thank you!
C
Customer
04/30/23
These guys are on it - end of story
These guys are on it
MW
Melinda Warren
04/29/23
I am new user of Xero
I am new user of Xero, and found the login process very complicated. They gave me clear instructions and very quickly helped me to reset my login access. Very grateful!
MW
Melinda Warren
04/29/23
I am new user of Xero
I am new user of Xero, and found the login process very complicated. They gave me clear instructions and very quickly helped me to reset my login access. Very grateful!
PW
Paul W
04/27/23
I received a call back in under 10…
I received a call back in under 10 minutes, and the support person was able to help with my problem straightaway. Very happy with response.
A
AB
04/27/23
Customer Support
Received the call in the time slot I booked. Laurence, the advisor, was helpful and patient with me when navigating through the menus. Pleased that problem was rectified from his guidance, couldn't have done it alone.
PW
Paul W
04/27/23
I received a call back in under 10…
I received a call back in under 10 minutes, and the support person was able to help with my problem straightaway. Very happy with response.
A
AB
04/27/23
Customer Support
Received the call in the time slot I booked. Laurence, the advisor, was helpful and patient with me when navigating through the menus. Pleased that problem was rectified from his guidance, couldn't have done it alone.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].