9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1121-1130 out of 4649
GL
Gemma Long
05/23/23
Very supportive and useful
Very supportive and useful. Very quick responses and super polite team couldn’t fault them.
BW
Beverley Wright
05/22/23
Excellent service from Megan
Excellent service from Megan. Very patient and professional.
T
TM
05/22/23
The lovely young man who helped and…
The lovely young man who helped and advised was professional, friendly and calm and we eventually worked out my problem. I'm sorry the date of experience is approx
SB
Samantha Bowles
05/22/23
Excellent support
Date of experience: May 23, 2023
TH
toby hague
05/22/23
She’d d
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SL
stephen loofe
05/22/23
Excellent Service 👍 Quick reply to my problem which ensured…
Quick reply to my problem which ensured all was sorted in a short space of time. Excellent job 👍
C
ClaudetteWilliamson
05/22/23
Top customer service team
Xero has been a great way to manage my accounts. I’m a pretty low tech person, but their help pages and customer service team are top. Today I was helped by a person called Tom, who took time to help me step by step over the phone and was extremely helpful and even called me back to check that I had completed my requested help task. 10/10 would recommend their accountancy software.
S
Sam
05/22/23
Excellent !
Got called at the agreed time by an extremely helpful and knowledgeable person who not only solved my initial query but also asked if there was anything else and went on to solve other niggles that I had - very good experience.
I
Iwona
05/21/23
To add credit card account
Very attentive approach to the subject. All explain very clearly.
I
Iwona
05/21/23
To add credit card account
Very attentive approach to the subject. All explain very clearly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].