9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1111-1120 out of 4649
C
customer
05/24/23
I was contacted very quickly and didnt…
I was contacted very quickly and didnt realise that Xero offered telephone support. A really helpful, patient person guided me to a resolution with my problem.
ML
Mrs L
05/24/23
After sending a query
After sending a query, I was messaged back promptly, offered a telephone call, and the issue was dealt with in a friendly and helpful manner. Highly recommended.
HP
Heather Philipson
05/24/23
Most helpful
Date of experience: May 25, 2023
AG
Alison Gibson-stark
05/24/23
Fantastic knowledge and support
Was slightly at cross-wires to begin with but then I was contacted by phone and we were able to get to the bottom of the issue. The support was fantastic, the consultant was very educated and knowledgeable. There wasn't an obvious solution but the consultant kept looking and found the solution for me - really good support.
J
JCT
05/24/23
Quick and Helpful Support
First time needing to use xero support and they were quick and helpful in responding.
TT
THOMAS THORP
05/24/23
Immediate Help.
Immediate Help. Couldn't log on and XERO helped me straight away, which as you know when running a business and focusing on a task we don't want to go back to it. So thank you to all the team.
C
Claire
05/24/23
Really helpful without making me feel…
Really helpful without making me feel stupid
SN
Sarah N
05/23/23
Very efficient service
My issue was addressed very quickly and I was told what needed to be done to solve it.
GL
Gemma Long
05/23/23
Very supportive and useful
Very supportive and useful. Very quick responses and super polite team couldn’t fault them.
MH
Maddie Holder
05/23/23
The Xero help desk people are second to…
The Xero help desk people are second to none. They pulled me out of a pit of despair when I migrated from one system to theirs years ago and then followed up by phone to make sure I was ok (and yes I had been crying, because their system was way more intuitive and the system I was on wasn't and I didn't trust I could move forward but I could. ) You cannot go wrong with Xero. They stick with you until you are sorted. They speak in a language a non accountant but a business owner can understand.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].