9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1131-1140 out of 4649
M
Maria
05/21/23
Great customer service
I would like to say how helpful, knowledgeable and professional Laurence was. He actively and patiently guided me every step of the way until my issue with Xero was fully resolved. I love Xero and it's important to get support when things go wrong and Laurence has made me love it even more. Thanks so much Laurence!
MN
Maddy neghabian
05/21/23
Amazing help!
Very professional and efficient help!
B
Bill
05/21/23
Fast response
I had not understood the system for reconciling amendments and submitted a question. A reply came back within a few minutes with concise instructions and my query was sorted. Thanks Xero!
SH
Sue Hayes
05/21/23
Xero support
I had some issues with secondary emails on our Xero accounts system. I raised a ticket with Xero support and was kept updated all through the process. They emailed me links with updates and clear and concise instructions. I then booked a phone call which came within the timescale booked. Highly recommend.
DT
Deborah Turner
05/21/23
Quick response and great outcome
Quick response and great outcome. We run a non-profit organisation and Xero provided us a preferential subscription price which was very helpful indeed.
JM
Jane Mason
05/21/23
Cyclescheme Improvement Idea
Genuine help and guidance given on where to submit an idea for improvement of the system.
SC
Sue Courtney
05/20/23
Speedy response
Speedy response , helpful reply and accompanying notes
FW
fay walker
05/20/23
My questions were answered promptly and…
My questions were answered promptly and I spoke with an advisor who guided me through a solution.
C
Customer
05/20/23
New Xero User
I was new to Xero and had a problem after setting up my accounts. I sent a message and received a prompt reply and solution to my problem. Good to know that there is someone who can assist.
TW
Timothy Warner
05/20/23
Outstanding Purchase Orders…
A quick and accurate solution to an annoying problem
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].