9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1101-1110 out of 4649
BB
Balaji Bathula
05/30/23
Best cloud based accounting software
Very good accounting and payroll software, easy to use and support is great.
ND
Nick Dhillon
05/30/23
I was in a world of pain trying to fix…
I was in a world of pain trying to fix an inherited payroll error. Matt swooped in and helped to fix it when I had all but given up hope. Thank you Matt!
CG
Charlotte Granger
05/30/23
I contacted Xero with a PAYE issue…
I contacted Xero with a PAYE issue which I needed to sort out ASAP as an employee's wages had been effected. She was able to point out the error enabling me to rectify immediately.
JG
Jonathan Garside
05/30/23
Always great support
Always great support. Generally a response within an hour or two. Makes the whole Xero experience so easy.
DC
Danny Curran
05/29/23
Needed support and advice and got both…
Needed support and advice and got both very quickly. Issue resolved !
TE
Toto Ellis
05/29/23
Fantastic service
Date of experience: May 30, 2023
CR
Chris Rickerby
05/28/23
Really quick response
Really quick response to a simple question.
MR
Mr Richard Cowan
05/28/23
Quick to respond to my call for advice…
Quick to respond to my call for advice and were very helpful in explaining things and resolving the issue.
CK
Christos Karachalios
05/28/23
CS is amazing
CS is amazing. Amanda was very helpful and she resolved the issue straight away
SK
Sally Kassabian
05/28/23
It was fantastic to speak to a human…
It was fantastic to speak to a human being. The lady who helped me was very polite, pleasant, patient and explained everything very clearly. It took a few minutes for her to sort out something I had taken ages trying to do online.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].