9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1051-1060 out of 4649
JB
Jon Barlow
06/17/23
Support Request
I had a problem with a submission to HMRC and required what I thought was going to be quite detailed help. I sent in a support request and within 10 minutes I got a detailed answer and most importantly, a solution. I should also point out it was my error and not the fault of Xero. Really impressed with this company
H
Heather
06/17/23
Solved my issue with expert advise :)
Date of experience: June 18, 2023
JA
James A
06/17/23
"Simple, Easy-to-Use Accounting Software"
What do you like best about Xero? Easy and simple to understand for people without an accounting background. Constantly updated to reflect changing needs of the users.
LW
Lucy W
06/17/23
Brilliant
Brilliant! Helpful, expert, personal.
NR
Nicola Roby
06/12/23
Very quick response
Date of experience: June 13, 2023
J
Jayne
06/12/23
Excellent Customer Service
Had a query about a transaction on Xero and got in touch with their contact centre. Received a very quick email response from Shahir who was extremely helpful and also phoned me twice to discuss the problem to make sure it was resolved. I was impressed that I retained the same contact throughout, with other helplines you end up with a different person replying each time you send a message. Thank you Shahir.
MA
Michael Apps
06/12/23
Quick precise answer
Date of experience: June 13, 2023
JI
Joy Ireland
06/12/23
support on budget reports
Very helpful and prompt to respond to queries
AH
ABBIE H
06/11/23
Xero are very efficient at replying and…
Xero are very efficient at replying and always answer my queries - highly recommend. Best accounting software.
JM
Jennifer MacIntyre
06/11/23
My message was picked up immediately…
My message was picked up immediately and resolved.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].