9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
Streamline your finances and grow your business.
Add to compare
Starts from $3.75 / month when monthly
Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
Filter results
Sort by :
Showing 1021-1030 out of 4649
BW
Bridget Way
06/22/23
Thank you Xero
I was called back within minutes of logging a case query. The gentleman was do helpful, clear & patient. He talked me through the issue step by step so I learned (hopefully) what to do in future. Excellent service Xero - thank you
SG
Solomon Grundy
06/21/23
The Xero experience at set up stage has been exemplary.
The Xero experience at set up stage has been exemplary - from initial emails and quick resolution to move the account forward. Today the telephone conversation with Liv provided excellent customer service. Empathy, knowledge and communication was impressive. The whole experience has proved what can done - first rate and a high bar has been set.
ST
Susan Thompson
06/21/23
Help came to my assistance from a phone…
Help came to my assistance from a phone call not long after my online query which was helpful.
AU
Anonymous User
06/20/23
"Fast, Effective Comms, Great Experience"
What do you like best about Xero? Fast contact, clear concise instructions enabling the customer to arrive at a solution themselves which in its self is alot more beneficial than having someone fully babysit you and not knowing yourself what to do with future occurances.
KC
Karl Coleman
06/20/23
Booked a time slot for some support and…
Booked a time slot for some support and they rang on time. Samia, a superb support specialist logged into my computer and gave excellent advice and tuition. She put me on the right track and gave me concise answers. Highly recommend Xero for small businesses
C
Charlie
06/20/23
Good service from Xero
Once I was put in touch with the right person he solved my problem speedily
LS
Lawrence Seymour
06/20/23
Excellent service
Excellent service, had trouble logging in but got a call back and guided me through it.
IC
Ian Clark
06/20/23
Very quick and efficient response to my wuery
Very quick response to my query
AH
Abigail H
06/20/23
"Xero: Robusta Tool for AP and AR Automation"
What do you like best about Xero? Xero eradicates manual accounting tasks which saves time from AP, AR and GL. What do you dislike about Xero?
KH
Ken Harvey
06/19/23
unlimited help from Xero
Your support operative Habib, was extremely helpful, and using remote access to my computer screen, was able to demonstrate how to access and use your accounting system. Unfortunately, as I am almost 80 years old, I am a bit of a slow learner, but he quickly realised that I need more help than most, and spent over an hour going through everything, twice over.
Free vendor scorecard
Evaluate Xero objectively with the accounting software scorecard
A weighted accounting software vendor scorecard to score Xero against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].