Xactly Incent Reviews in May 2025: User Ratings, Pros & Cons

"There is no better tool than Xactly!"

What do you like best about Xactly Incent? Xactly is just fantastic; the interface is friendly and easy to use, Xactly is a tool easy to learn from an admin and user perspective, and configuration and integration work in a straightforward way; I have been doing Sales Compensation for over 17 years and using multiple tools and using Xactly for the last three years, definitely the best Sales Comp/Incentive calculation tool that I have experienced. What do you dislike about Xactly Incent? I ...

"Easy to find your way around"

What do you like best about Xactly Incent? It is easy to navigate around the system as an administrator, easy to amend your commission statements and process new starters and leavers. It's very logical. What do you dislike about Xactly Incent? When we want to process manual payments, commission related but for those that do not hold a commission plan, we have to use up a license. If you upload your manual payments all in one go and no changes are required it is fine, but if you upload ...

"Xactly Customer for 10+ years"

What do you like best about Xactly Incent? Ease of use as an administrator. Incent scales well, up to hundreds of sales reps. As the population grows, there are tools to allow for scalable extensions, including Connect and Framework. Incent offers a nice balance of scalability vs. simplification, allowing the customer to deploy automated solutions to complex comp design. Incent performs well as a reporting layer for small/medium businesses, providing clear visibility to the field and ...

"Xactly Incent is a great Incentive Compensation Management tool."

What do you like best about Xactly Incent? From an admin perspective, I appreciate the ease of use and how intuitive the system can be. It's a great window into comp for our sales field. What do you dislike about Xactly Incent? In the past, I've had issues with getting timely answers from support and with more complex issues sometimes support is limited. Not a lot of education and training available around learning Connect. Need improvement around managing Named Relationships. What problems ...

"User Friendly"

What do you like best about Xactly Incent? For being new to the Commission Analyst role, I do find the tool being user friendly. I do like how the reprocessing feature has decreased in time to calculate. I have not moved over to the new version and I am a bit nervous about that. What do you dislike about Xactly Incent? I don't like waiting for reports to refresh. I also don't like that you can't use the "back" arrow button to get where you were at. What problems is Xactly Incent solving and ...

"Xactly works well for our business needs. Some tools are not so user friendly."

What do you like best about Xactly Incent? Template uploads/downloads. Real time viewing by the sales team of real time calculations. What do you dislike about Xactly Incent? Inconsistencies with use of functionality. Like dates, tags. Too many clicks to get where you need to be. What problems is Xactly Incent solving and how is that benefiting you? Distribution of comp plan and incentive statments electronically. Life saver.

"Xactly Experience"

What do you like best about Xactly Incent? Once you learn how everything works together, it is easy enough to change credit and commission calculations on your own. Additionally, the incentive statements are fairly customizable and they are working on making them even more customizable. What do you dislike about Xactly Incent? The Analytics module is hard to rely on. There are often missing lines that are hard to validate without recreating the analysis in Excel, defeating the purpose of ...

"Xactly Incent"

What do you like best about Xactly Incent? Xactly Incent is very user friendly for admins and users. It provides a secure environment for viewing detailed data and individual commission calculations. You can create plans and statements and the user has access at anytime they need the information. Xactly's Customer Success Manager's provide monthly check ins to ensure things are going smoothly. Xactly University provides training and helpful tips / steps to try and resolve issues before ...

"Revenue Analyst"

What do you like best about Xactly Incent? It calc'ing everything so I don't have to! What do you dislike about Xactly Incent? UI feels very old and outdated. Features not designed for the actual admin user. What problems is Xactly Incent solving and how is that benefiting you? Calculations across multiple plans with multiple currencies is saving loads of time.

"Great experience with Xactly Incent & partnering with the Xactly team!"

What do you like best about Xactly Incent? I think Xactly Incent is a pretty intuitive software and easy to learn. I like that we can easily create plan templates, track plan docs, upload quotas, and view incentive statements. What do you dislike about Xactly Incent? I think Xactly could use better reporting, especially in terms of easily being able to combine information into one clean report (employee data, quota data, commissions earned, etc.) What problems is Xactly Incent solving and ...