Wix Reviews in July 2026: User Ratings, Pros & Cons

Shambolic customer service

Shambolic customer service. Despite the Wix Website builder being rather easy to use, the Wix Customer Service is a joke. I cannot fathom how they can be called 'Customer Service' nor 'Specialists' as they do not read the email queries properly, they try to push products to you that you have clearly stated you're not interested in and finally totally incompetent at addressing technical issues. After having spent almost a week of emails back and forth regarding a technical issue, no one in ...

A Few Hiccups But Got There In The End

Looking at some of the other reviews I thought it was only fair to share my experience. Setting up my website was easy but there were a couple of elements that couldn’t be edited but were throwing a bit of a spanner in the works for me. The hardest part was the delay in the submitting a support request and and getting an answer - but that’s what happens when the supplier and customer are in different time zones. There was confusion over what i wanted to get fixed (I went through a few ...

Absolutely horrible

Absolutely horrible. I paid for the premium subscription and requested to cancel due to covid19 and having to sell my share of the business to my partner and they denied my refund! Awful and will not recommend ever!

All bad

All bad. It wasn’t always like that. I used wiz a couple of years ago. Now you can’t even change your template you have to create another site and transfers everything 2 day min. There is no customer services at all. Don’t waste one penny of you money. They have heard this all before and they don’t care.

Retour d'expérience

J'ai créé un compte il y a 6 mois. Je ne l'ai jamais utilisé malgré les dizaines d'heures passées dessus pour la bonne raison que j ai pris un des forfaits les plus chers au motif que je devais prendre un forfait premium pour pouvoir bénéficier de la réservation et du paiement en ligne inclus. Après avoir passé plusieurs jours à créer le site, j'ai voulu installer la réservation en ligne: en vain...l'appli buggait sans arrêt( j'ai donc naturellement cru à un bugg) puis en contactant le ...

Wix - No customer service.

Very bad service. Never has anybody answer the phone, also you unable to leave any voice message, only text message and when I text message, no one reply. I left many messages and I wish some one can call me back because they over charge me, regular my price is about $30.00 per month, but last month they charged me two times on June 18 $32 and June 29 charged again $101.23 without us know and any agreement, our spa still closed, how can you do this? the second time $101.23 charge, we are ...

Poor customer service

Poor customer service, It is said to be 24/7. First you have a bot that tries to help you but 9 times out of 10 gets it completely wrong. Then you can submit a ticket or request a call back.....At the moment 3 tickets in and no response back as images are disappearing from my website

Only giving one star as there is no…

Only giving one star as there is no option to give none. We have experienced ongoing problems with system faults made worse by inability to obtain support. Our business has been adversely impacted by Wix and we would never use them again.

Absolutely Shocking!

I would concur with this comment below. It has been stressful and the customer service is the worst I've experienced. Only giving one star as there is no option to give none. We have experienced ongoing problems with system faults made worse by inability to obtain support. Our business has been adversely impacted by Wix and we would never use them again.

Worst Experience With Payouts Ever

Worst Experience With Payouts Ever. I have been on calls with Wix about 10-15 times & I hear the same thing every time. They put me on hold then tell me that the ticket is high priority & the team is looking at it. I have heard this for 5 weeks plus. Bear in mind the website states it should take 5-7 working days. I am honestly fed up with this site. Please stay away from them. Worst experience ever. How can you expect a business to run successfully with no payouts. I have £500+ in the mix ...