Wix Reviews in July 2026: User Ratings, Pros & Cons

No Payouts. No customer service call back.

This is the first time I used wix to build a clients e-commerce website on. However, once the site went live and orders and payments started coming in - the payments from customers are locked in the wixpayments platform without any payouts to my clients bank account. My client has been frustrated - It's been 3 weeks now, I've put in multiple call back tickets for wix customer support to call back and no one has called me back. They are giving the stupid excuse about "due to Covid" they are ...

Service has been ok

Service has been ok, website is fast

Horrible Customer Service

They are so helpful in signing you up and getting your subscription. I used them for about 5 years. The site worked fine.Recently I switched to another provider and it is a nightmare trying to get Wix's cookies or whatever off my computers. They're still on. I phoned customer service and after 30 minutes of problem-solving a got disconnected. No callback or email followup from them.Would never use them again.

Yes with Wix you will be on the 1st…

Yes with Wix you will be on the 1st page of GOOGLE!Hello everyone,In 2020 Wix has evolved enormously in terms of SEO.So I would advise everyone to learn how to fully use the Wix CMS first, because there are a lot of judgments, but very few people who know how to fully use Wix. 300 engineers in New York work daily to develop this CMS, which is still used by more than 130 million people in the USA.All of my clients are on the first page of Google with their Wix sites on certain keywords.Wix ...

Wix is absolutely the WORST company I…

Wix is absolutely the WORST company I have ever dealt with. I have jumped through every hoop and gotten every document they have asked for. Waited countless hours on hold with their (very nice but gets you NO WHERE customer service). I’ve been nice, I’ve cried, I’ve cursed, nothing works. It’s been 7 weeks, they've not been able to “verify” my account, even though I’ve provided them with every document they’ve requested. They are holding $4,000 from my sales and refusing to give me a ...

Wix customer support is awful

Wix customer support is awful. It's inconsistent and painful.Don't be penny wise and dollar smart. Go elsewhere.

Erroneous charges

I've had a free Wix website for 2 years and have been very satisfied. Suddenly they debited my bank account $213.18 and I didn't purchase or upgrade anything. Filed a complaint ticket and my account was refunded only to be charged again the next day. Beware as they may have been hacked.

Avoid like the plague

Awful. Terrible. Soul destroying. From the get-go this using Wix.com was a mistake. The website building process is far from intuitive to the point that I actually spent 7 hours on 4 consecutive days trying to get help. The functionality is rudimentary to say the least. For example, you cannot download a financial statement of the money through your website in any format other than an editable CSV file. This is not acceptable by any official authority e.g. HMRC. This is running a business ...

BEWARE! Only robot support

Don’t be fooled by How easy this “drag and drop” editor. Once you set up and start using your site, the company is very shady. Auto renewals will continue—- page publication will not. My site sat dormant and unpublished for years, as I unknowingly Continue to be charge for the premium plan. Wiz will not refund, as their agreement is NOT customer friendly and operates unforgivingly, as they benefit from auto renewal payments. You cannot reach an actual person in anyway other than automated ...

Customer service

Our business closed due to financial difficulties caused by COVID. Only three weeks into a one year renewal subscription, wix denied my refund request (I requested a refund for at least some the money paid for an entire year). I was quite disappointed with their customer service at this point. I waited on hold for quite a while but eventually was able to speak with a manager/supervisor who was understanding and approved a full refund. This redeemed their customer service response and I ...