Wix Reviews in July 2026: User Ratings, Pros & Cons

Called myself paying $22 /month for…

Called myself paying $22 /month for website support. Was charged for the whole year. WHERE IS THE SUPPORT. There's a help center that has no relevant topics about how to navigate the website builder. Paid for an email address I can't access. Cannot add put 2 buttons on the screen which just completely screws up the design I had in mind. Basically I've been robbed. Would have had more respect for you if you held a gun to my head and took my money.

Manipulative Renewal Practices

On 7/21/20, I transferred my existing website domain and hosting to another provider. I made it a point to do it at this time, because my subscription was due to renew on 8/1/20 for the 8/11/20 to 8/10/21 service period. On 7/28/20 (days early), Wix renewed my $350+ premium subscription, despite there being no active services to renew--no website, no hosting, no domain. They sent me no notice of the renewal, neither before nor after it happened. My first notice of this fee being charged to ...

Super frustrating

Super frustrating. The other reviewers are right, Wix customer support just downright sucks.

Avoid Wix Payments at all costs did a …

Avoid Wix Payments at all costs did a sale for £80 buyer paid WIX kept the monies saying they couldn't transfer to bank has they had rejected the payment , when i contacted bank they had not ever received an incoming transaction from WIX pay ,

Shady refund policy

I've paid for 2 years services in advance. Wix offered and upgrade with a 15 day refund policy. I did not like the upgrade and asked for a refund on the upgrade. Wix proceeded with a partial refund and took my website offline and insisted that I had to re-purchase the 2 year plan that as already paid for and offered a 50% discount on their plans.Stay away from this shady business.

Accepting payments through wix payments…

Accepting payments through wix payments is the hardest thing to get through. Their customer service is by far the worst customer service I have ever experienced and they cannot give me time frame on when my money will be in my account. They have take over 8 days to put the money in my account. It is BEYOND frustrating as a business owner and I would never recommend wix to anyone. If you so create a wix site that requires payment methods, PLEASE use Square or Stripe. Wix has THE WORST ...

Still awaiting payments from my Wix store

I have been trying to get an issue resolved for over a week. The customer service is non- existent!Four hone calls, multiple tickets, an escalated case and a formal complaint, yet still no help.I have sold several hundred pounds worth of stock on my Wix store yet they are withholding the payments both from bank transfers and PayPal.Phone calls were made Aug 24th 9am- 10:30am (yes, one and a half hours of being passed around to four employees or on hold!), Aug 20th 8:15pm and Aug 20th ...

Customer service not helpful at all

I requested a call back four times and although the first time I did not hear my phone it was a missed phone call they told me I had to submit a new phone request so I did that and I actually ended up doing it three different times because the following time that I did it, they sent me an email within like five minutes claiming that nobody answered the phone while I checked my call log nobody called me nobody called me since the first time I called which was hours ago. Each time they’re ...

HORRIBLE! - Charged for subscription that doesn't exist!

HORRIBLE SERVICE.I was told for some reason my account says I don't have a subscription but my credit card keeps getting charged. IF THERE IS NO SUBSCRIPTION WHEN I LOG INTO MY WIX ACCOUNT WHYYYYYYY AM I STILL BEING CHARGED?It's been 2 weeks and I have now spoken with 2 reps who both told me someone would get back to me about cancelling my account. Request 1824413309 and still nothing. STAY AWAY FROM WIX.

Still billed after cancelling

I cancelled my membership years ago over the phone but have still been charged every year. My husband handles billing and was unaware that this charge was no longer valid. They are unwilling to give a refund.