Wix Reviews in July 2026: User Ratings, Pros & Cons

Terrible customer service

Terrible customer service. I have had verification issues with my ecom store for over a month and they can't tell me specifically what is wrong. They send me through the same bot program to get me to the right team which never happens.

$1700 in sales, Still no payout 6 weeks later

I’ve been with Wix for 6 weeks now. They are currently holding over $1700 worth of my sales and I haven’t received a dime. “Contact customer service” pretty much takes you in circles and doesn’t allow you to talk to a real person. I stumbled across submitting a ticket and got a robot generic response the next day that pretty much said my account is going through a verification process. I’ve already given them my ID, bank detail, tax ID, etc. weeks ago! I replied asking how long this takes ...

WIX incapable of handling their business

A week ago I reached out to WIX for help getting control of my web site. My designer had forgotten passwords previously used. I knew it could be challenging to recoup the site but since I had be paying the bill for years I did not think it would become such drama. One that exposes how crappy the chain of command in customer service really is. As I have posted before they are great at providing phony customer service. They do not allow you to speak to an accountable manager. WIX customer ...

DON'T GET SIGNED WITH WIX YOU WILL REGRET

Horrible customer service, they keep asking for more documents and information and don't let the website start operating,= and then they make it very difficult to cancel your plan, i have been trying to get help for over a month and they did nothing but answering with vague emails.REQUEST NUMBER 1871249263

Web Platform for Users w/ Varied Experience Levels

What do you like best? Wix has a number of positive attributes but some prominent ones include its ease of use, wide appeal to a number of industries, and the way it stays updated with other similar platforms. What do you dislike? The platform does limit its features to those with paid yearly or monthly subscriptions which for beginners can seem costly. However as a regular user, once you pay for a few months you will begin to receive promotional emails offering up to 50%off a ...

HOLLY S*IT

HOLLY S*IT. Where do you guys get off? I am an idiot for not checking trust pilot. I looked around on google and this seemed to be the best way to set up a site for rookies.WOW. I have clients sending me hundreds of dollars at a time through the site. But the payments are pending. I'm having to write my invoices on Paypal by hand. The site is clunky and on a mobile it looks terrible. Payments pending.. payments pending.. death to wix accepted. No help from customer support anywhere. Just a ...

HORRIBLE TECHNICAL functioning

HORRIBLE TECHNICAL functioningHORRIBLE TECHNICAL SUPPORTGO ELSEWHERE> SAVE YOUR HEART

No Customer Service (no way to contact)

No contact information. Need refund because it should not have autorenewed. VAA National Honors66ec2b0YearlySep 30, 2019Sep 30, 2021Sep 20, 2020 InvoicesAuto renew off RenewThis needs to be refunded! My daughter had this for her senior year and now is at Penn State and ironically autorenewed this past weekend when visiting her! No way to contact your company is extremely frustrating. Not GOOD!!! VERY PISSED ...

Performance Problems Just Getting Worse

I have used Wix since October last year and created and paid for two premium websites and connected to my domains. Recently the performance of both sites when editing has been shocking. Today, in the dashboard one of my websites was showing that the domain wasn't connected when it is and has been for months. The pictures recently seem to be slow to load. The online help is narrow and limited and I never seem to be able to get an answer to any problem I have. Performance wise, the Editor has ...

I'd say everything was going great…

I'd say everything was going great until I purchased a logo from wix. Then everything just went tits up. The customer service is non existent. Full of empty promises! Still haven't received the logo I designed and paid for and sick to the back teeth of never being able to talk to anyone. I'd leave wix alone if I were you! There's plenty of other sites which are more helpful!!!