Wix Reviews in July 2026: User Ratings, Pros & Cons

Good Features and Easy to Build

I was with Wix for 3 years and the service was great from beginning to end. I moved on from on it now as I learned web development and hosted my own site, but Wix was an easy platform to design and build. Really good features and the customer support was great too. Can't recall a time when the service ever went down. Only slight down side is the script is a bit heavy, but it still loads fast. It's a good for personal and small business websites.

nerds agency loves WIX!

WIX is a great! We are always satisfied with what they have to offer!nerds-agency.com

No Customer Service! Horrendous...

I am paying for 2 emails & one of them does not work at all, I get no help or advice there is NO CUSTOMER SERVICE! Just an horrendous company. 😕 I want my money back.Please help me I'm being ripped off. I cannot cancel either because we are using one of the emails that does work. But there is no one to discuss my account query too. Its so frustrating! 😫

Easy to use - Bad Customer Service!!

The Platform is easy to use to build your own website but when any problem occurs and it comes to custumer service they really don't get it. My Payment was not renewable because of a new creditcard and they blocked it. Since one day after my bank unblocked my card, wix customer service was not able in 10 Days to unblock my credit card on their website means i had 10 days no chance to reply to customer email wich means serious loss in some cases!

Awful customer service

Awful customer service. I’ve been trying to speak to someone for nearly 2 months now. The button to stop my website automatically renewing doesn’t work so consequently I was billed. The contact buttons don’t work either, you just get an error message and when I finally found a function to apply for a refund (on a cost that shouldn’t have been taken) I get an automated response saying application denied. It’s an absolute joke. I wanted to disable my website while my business is not ...

Scammers

I am a Owner of sweetcravingshome.com a website set up and run through wix.com they have been the worst company to use and they are scammers they have withheld my payments on my account whislt I am still having to send pjt order to customers this meaning I am.not getting paid for my services and goods. I have contacted wix numerous times they advised somone will look into a ticked and call me back but this never happened I have been left with no money and orders back up from November with o ...

Really poor billing attitude…

Easy to use service but I had real problems with the companies billing attitude. I had a plan which I thought I cancelled, which through use of auto-renewal billing, I kept getting charged for after I thought I had dealt with the plan. On raising the issue, customer services denied a refund on my unused couple of months. I always find this type of billing structure to be aggressive, and see the reluctance of their customer service to offer a refund, or even credit, here as a good will ...

Great e-commerce platform

I don’t really understand all the low star ratings. To me the WIX platform is not only super easy to get the hang of, it literally has everything you need to get a simple e-commerce store up and running at a far more appropriate price to its closest competitor. Looking at people’s complaints below, verification of payment / banking and other financial details coupled with required information for trading online such as terms/privacy policy is common across all online platforms including ...

WIX ARE ILLEGALLY WITHOLDING MY…

WIX ARE ILLEGALLY WITHOLDING MY PAYOUTS, IM DUE ALMOST £3000 AND I CANNOT GET HELP, APPARANTLY THE TEAM ARE AN OFFLINE TEAM, IVE EMAILED AND PHONED FOR 2 WEEKS NOW AND STILL NO FURTHER FORWARD. DO NUT USE WIX PAY, I URGE YOU TO REMOVE THIS FROM ALL YOUR WEBSITES!!!! A PROCESS WHICH SAYS TAKE A MAXIMUM OF 7 WORKING DAYS IS NOT AT 13 WORKING DAYS, NOT HAD ONE OUNCE OF COMMUNICATION. NO EMAIL, NO CALLS. I RING UP EVERY NIGHT TO GET TOLD NOTHING CAN BE DONE. FRAUDULENT COMPANY!!!!!I HAVE ...

Website is not reachable by search engines & invisible posts

Website is not reachable by search engines. If you publish a blog and search for it using any search engine such as Google, you won't find it. What is the point of using a platform that does not allow your post to be viewed by the public. You need platforms that allow your posts to reach viewers. That's the whole purpose. I tried to contact customer services but no reply. I personally prefer Wordpress as the post will show in Google search in no time.