Wix Reviews in July 2026: User Ratings, Pros & Cons

Wix customer service review- not a good experience.

While I think Wix is the easiest and most intuitive website builder it has some major flaws and faults: 1. the SEO aspect is not only clumsy it seems that the search engines recognize it as a Wix site and thus discount its rankings. Just my personal experience here; I don't or can't really qualify or quantify this as it remains in the mystery of Google search ranking BS. 2. Customer Service- like most .bombs they don't want you to talk to a person, not until you've exhausted all avenues ...

I'm basically paying for a website that…

I'm basically paying for a website that doesn't work due to longstanding technical issues on wixs part. This is UNACCEPTABLE.The customer service at wix is subpar. The way wix is very slow fixing technical errors that the company has is forcing me to report a claim with the BBB.Yes No email was sent and nothing was resolved the reply must just be an auto-generated message like every other response they give. (Who is M.S. anyway???) I have already fwd this matter to BBB.I'm exhausted waiting ...

Among the best customer service I've experienced.

I don't understand the bad reviews here. I've got multiple websites with Wix, it's easy to use and take payments etc. The best thing for me is the customer service - if there is something I am struggling with I usually receive a call within 10-15 minutes, the customer service people are always patient and friendly and explain fixes or work around quickly. I even requested a feature previously and within 2 months they'd created it and emailed me to let me know they had created it and to call ...

shameful technology belonging to the…

shameful technology belonging to the last century and terrible (none actually) customer support.Ant it costs hundreds of £££ a year

Shocking

Shocking. Absolutely shocking customer service. Utterly clueless staff. They have created a second account for the same website and billed me twice for the same thing. Trying to get help from them has been a complete nightmare. Fuming!!

FUYEZ WIX!!

FUYEZ WIX!!! AUCUN SERVICE !!! J'AI EU 3 BUG MAJEUR EN 9 MOIS (LES IMAGES CE DUPLIQUE ET JE NE PEUX MÊME PAS LES SUPPRIMER, LA LARGEUR DE LA PAGE EST 3X PLUS GROSSE QUE SUPPOSÉ, JE NE PEUX PAS AJUSTER MON PIED DE PAGE A LA BONNE HAUTEUR ET ILS N'ONT PAS RÉPONDU A MES 20 MESSAGES!!!!! EN FAIT, ILS M'ONT RÉPONDU 2 FOIS SUR 20 MESSAGES, 1 FOIS POUR ME DIRE QUE MON SITE N'A PAS DE BUG ALORS QUE C'EST ÉVIDENT!!! ET LA DEUXIÈME FOIS POUR ME DIRE QU'ILS ALLAIENT ME CONTACTER CE QU'IL N'ONT JAMAIS ...

Wix gratuit dans vos rêves !!!???

Wix gratuit dans vos rêves !!!???Il n'est plus possible de référencer le site sur Google sans payer, alors que cela était possible il y a quelques années...Très belle évolution ! (blague)

I was surprised to receive EXCELLENT…

I was surprised to receive EXCELLENT customer service from Wix today because I was downgrading my plan. The customer service rep actually (cheerfully) walked me through it. I'm saving a bunch of money and my plan is now right-sized to my needs. A lot of companies obscure this process and make it hard to understand the plans. This was simple, effective and funny enough, a pleasure to do.

Customer Service is a mythical creature for Wix is concerned.

I had a website for the 18months with Wix. I was a novice and struggled to build the site. They offer very poor customer service, indeed unless you find your problem on FAQ they are uncontactable. The FAQs are not in understandable English more technical and so my question was lost in a sea of words. All they are interested in is getting money for the web site. I wanted to take the site down but working that out has been very difficult, I managed it in the end last week. It has been the ...

They have the worst customer service…

They have the worst customer service and policy I have ever experienced in this kind of business. They overcharge your credit card without warning. The websites function poorly.