9.7
SpotScore
Wix Reviews in July 2026: User Ratings, Pros & Cons
Build stunning websites without any coding skills.
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Starts from $2.76 / month when monthly, also offers free forever plan
Wix Reviews & Ratings
Spotsaas Editor’s POV
Wix's strength lies in its drag-and-drop editor and design flexibility. Before committing, verify that the template library meets your aesthetic needs—some users find the default designs dated compared to competitors like Squarespace. Test the editor's responsiveness on mobile during your demo, as rendering can lag with complex layouts. Check whether your ...Read more
Wix pros and cons
Platform is accessible for non-technical users and supports fast, professional website creation.
Offers customizable options that go beyond rigid templates, giving users creative flexibility.
Customer service representatives are knowledgeable and resolve issues effectively.
Support response times are often within minutes.
Billing clarity is occasionally an issue, with some users reporting unexpected charges or plan upgrades.
Reaching a live support agent can require navigating prompts, which some users find tedious.
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annick doza
02/23/24
Experiencing Exceptional Customer Care
The quality of customer service is a pivotal factor that influences my decision when contemplating a switch in online providers. Wix has surpassed my expectations by showcasing the ease with which it addresses all my concerns as a new customer. I extend my gratitude to Kirsten, who not only clarified, verified, and secured the smooth transfer of my domain but also patiently addressed all my inquiries. Kudos to Wix for delivering outstanding customer service!
VW
Valued Wix User
02/23/24
Couldn't be happier with my website
I have used Wix now for a month now, I have had one issue and it was something I had no knowledge of knowing how to fix myself. I started a chat with a Wix support worker and she managed to direct me straightaway to the problem. She greeted me so pleasantly as well, could not recommend Wix enough.
F
Frederick
02/23/24
I really do appreciate their customer…
I really do appreciate their customer service!
VW
Valued Wix User
02/23/24
Wix is great
Wix is great, easy and customer service is the best.
VW
Valued Wix User
02/23/24
Super duper great
Date of experience: February 23, 2024
EW
Ebony W
02/23/24
Customer service matters!
Professional customer service rep named Karyna was extremely helpful and kind. Made sure I understood the next steps i needed to take. Enjoying my experience with Wix so far.
J
Jennifer
02/23/24
I manage a service desk for an IT…
I manage a service desk for an IT organization so I'm always interested in the user experience with other organizations. Alex hit all the key components of excellent customer experience: personable, timely, knowledgeable, and follow-up. I would request his services again. Great job Wix team!
DD
Dhyani D'Souza
02/23/24
I am so sorry
I am so sorry, I feel awful I have forgot the name. It starts with A. This person was very willing to help and her patience with me was great as I was really nervous. This has been the best experience I have had on line in a Customer Service capacity. Thank you!
JO
Joan of Art
02/23/24
The Customer Service
The Customer Service. Jero stayed with me to solve 3 complicated issues. He was patient as it took us over an hour or more. Great customer service!
J
Jon
02/23/24
All in one platform for all businesses
Awesome all in one platform for all businesses owners and website builders to get the business going, it's for all from novice to experts. Spontaneous customer support and services. Cheers!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].