Widen Collective Reviews in July 2026: User Ratings, Pros & Cons

Everything We Needed - And More

What do you like best? User-friendly. Associates around the world can access and locate images and final artwork with very little training or admin assistance What do you dislike? The InDesign plug-in can sometimes be a little buggy. Would like to be able to search and batch download attached documents Recommendations to others considering the product: Widen is a great starting point if you're unfamiliar with DAM software as their product sales, implementation team and customer support ...

Great Customer Service and Platform

What do you like best? Asides from the stellar product - Widen Collective's customer service is outstanding. They are so efficient with help requests, emails, and questions. From our on-boarding process to today, their service has been amazing. The platform has made our lives so much easier. Our assets are now organized and easily accessible across all the teams that utilizes the DAM. Teams are working more efficiently and producing higher quality products now that they have access to all ...

Widen administrator

What do you like best? The Widen software is great, but what I really appreciated the most is the amazing customer support and initial on-boarding. Widen never leaves you hanging. They are there at anytime to answer questions and help. The personal side of Widen is top notch! What do you dislike? I don't dislike anything, but when you first jump into Widen, it can seem a bit daunting. HOWEVER... once you start working with your personal on-boarding coach, you start to realize that you ...

Widen I a great place to start when looking for a Digital Asset Management tool.

What do you like best? Widen has a great support team. We call at all hours, and they are attentive and responsive. When training sessions are in full swing, they are extremely patient and answer all questions. If they do not know, they find out and get back to everyone on our team. I am very impressed by the very apparent and forward thinking culture that the CEO, Matthew Gonnering, has achieved. What do you dislike? video playback has some hang ups but they are working on growing that ...

Easy and powerfully extensible digital asset management platform

What do you like best? Easy to configure but powerful enough to meet a wide breadth of business needs. Customer support is really top-notch. What do you dislike? Insights reporting does not support custom metadata within the platform. Recommendations to others considering the product Pay attention to change management in your organization - if a DAM is new to the organization, user adoption is not going to jet to 100% on day 1 by itself. Only when users (and a majority of users ...

Best in class for support and analytics

What do you like best? Everyone has been super responsive, software seems easier to use, summit is an amazing change to learn and network What do you dislike? We did not go with them initially as they did not have a dynamic templates option - they are using a similar templates option but it's not as robust as our current provider Recommendations to others considering the product Start a conversation with them and see what they have to offer. So far I have been wow'd by our interactions, ...

Great resource!

What do you like best? I really like that you can group batch uploads and you only have to enter the metadata once! Updating files is very simple as well. What do you dislike? There is a little bit of a learning curve but I think it’ll be pretty easy once I work in it a few more times. What business problems are you solving with the product? What benefits have you realized? We are switching over from a terrible data management system, so widen is a breath of fresh air! We will store ...

An excellent tool with outstanding support.

What do you like best? Responsiveness and in-depth knowledge of Widen's Customer Service. We've all seen the proliferation of Marketing Technology in the last few years, and while there are many tools that operate in the same space as Widen, the level of service and nimbleness is really what sets Widen apart. What do you dislike? If I had to pick something it might be just staying up-to-date with Widen's roadmap with updates or new feature releases - and understanding how that potentially ...

Great central repository for all our digital assets

What do you like best? That it is a central source of truth for our assets, and easy to use. What do you dislike? Wish I had more time to dedicate to maintenance of the site. Recommendations to others considering the product Try to dedicate a person to be a full-time admin to the site. What business problems are you solving with the product? What benefits have you realized? It is the image repository for our websites, and this is helpful to maintain images in one platform.

Very user-friendly, easy to navigate

What do you like best? Looks great, lots of customization available, user-friendly for all levels What do you dislike? No way to organize upload profile menu into sub-categories/groups Cannot create branded portal template Downloadable image crop not flexible No email alert when assets are ordered What business problems are you solving with the product? What benefits have you realized? Resource sharing across organization Quick location of specific assets Image licensing management