WalkMe Reviews in June 2026: User Ratings, Pros & Cons

Nice framework for simple guided tours

What do you like best? The walkme editor is easy to use and the documentation is pretty thorough. Information development teams are able to author the content without help from development. Data is stored on the cloud, so no need to store it yourself. The support teams are capable and respond quickly. What do you dislike? More complicated, programmatic use cases can be difficult to implement (eg: having a Walk-Thru step open a menu, page changes in a single page application). It took ...

Really awesome, flexible tool that helps give users inline help

What do you like best? There has never been an issue that Walk Me couldn't solve for us. Our code is complicated and not always uniform, but Walk Me support has always been able to help us find a solution. Using the tool as an administrator is also intuitive, and using Smart Tip functionality is especially quick and easy. We have implemented Walk Me features for all system users, and have received really good feedback on both the smart tips and walk throughs. Our CSM provides us with ...

Great tool to guide employees on ever-changing processes.

What do you like best? WalkMe has been a great help in on boarding new employees and helping veteran employees on new processes. Within the Support Department it has such a fluid nature, it is often difficult to keep everyone up to date on the current process and procedure. It is extremely easy to set up and they have their own hands-on training. Not only that, your contact is extremely hand-on and helps in all their power to get you set up and deployed. They also bring up items you may ...

No more hand-holding!

What do you like best? I bumped into the WalkMe booth at Dreamforce back in 2015. It was hard not to, as they were everywhere! When I finally took a demo on the product, I knew we needed it right away. This tool was deployed in our Salesforce environment to help onboard our new users in China, while we supported them in the USA. We needed a tool that allowed our China users to get assistance right away without waiting a whole day to hear back from us due to time differences. WalkMe ...

Awesome custom training tool

What do you like best? The application is super easy to use and build walk through tutorials What do you dislike? I would like to be able to sort and filter my trainings a bit easier What problems are you solving with the product? What benefits have you realized? We use walk me to train customers and employees on our software

Awesome tool to help engagement

What do you like best? WalkMe resides "on top" of a website's HTML, which makes it easy to implement on any web-based site/application. The back-end is robust and user-friendly and allows you to preview customizations before deploying to production. For a global organization, the ability to build interactive tutorials in multiple languages is a BIG plus! This increases user engagement while keeping training costs down. What's more is that you can run analytics from the back end. That ...

Simple Interface

What do you like best? Easy good for technical writing. Still learning the platform. What do you dislike? Not as complicated and add more features. What problems are you solving with the product? What benefits have you realized? Writing, research and marketing tool

A Great Tool to Help Create Engagement Accompanied by Excellent Customer Service

What do you like best? WalkMe did wonders for my previous company. They were able to reduce on-boarding times, reduce support tickets and other metrics, which ultimately increased our revenue. More valuable than what the product did, the people we worked with were absolutely fantastic. We were able to learn how they handled us and implement that into our client success department. The staff there is wonderful, knowledgable and always willing to help. It's easy to use and I LOVE the ...

Quick and Easy Set up

What do you like best? Very simplified process to walk you through onboarding. I felt very productive using this tool. I was able to help my customers more efficiently by getting the information a little quicker to them. We are always looking for ways to improve efficient and compatibility, and I think this program does both. A great way to communicate with our customer service teams who work remotely. What do you dislike? Not too much to dislike. Everything seemed pretty straight ...

Couldn't recommend more

What do you like best? Enables the marketing or customer success team to make a user interface more usable without any technical help. What do you dislike? Our software platform changes regularly, and sometimes that can break "walks" that we've built, requiring us to troubleshoot and fix them. Recommendations to others considering the product: Customer service is great. They even ended up piloting a product that we were jerry-rigging using their tools! What problems are you ...