WalkMe Reviews in June 2026: User Ratings, Pros & Cons

Great experience with WalkMe

What do you like best? I liked that it can take users step by step through the basic functions and can be used as a reference after their session with an instructional designer in case they forgot how to do anything. What do you dislike? It was tough to keep things updated as small changes to our platform would break a step in the smart walkthroughs, so upkeep took time every week. What problems are you solving with the product? What benefits have you realized? WalkMe was very ...

Great Utility for Clients

What do you like best? I like the walkthroughs because they guide clients step by step from the steps that we had created. What do you dislike? Setting up walkthroughs through the WalkMe builder can be clunky--sometimes we have to restart or find workarounds, however, for the most part, this is the least of my concerns. The other item is that the software has a hard time finding elements on our software in which we have to make special rules for smarttips and walkthroughs to work as ...

WalkMe for Coupa

What do you like best? I like the complete WalkMe package. The versatility, flexibility and immediacy of being able to guide, support and help users as and when they need this help is the most important. The variety of features, which at first looks confusing, ensures that you can engage with users in a way that suits their needs best. The insights and visions is also very powerful to aid understanding of user queries and help to provide support to use. What do you dislike? Lack of ...

BEST Onboarding tool out there!

What do you like best? Simple to use. Easy to customize. EXCELLENT customer service! I also like how you can publish your changes to your test environment before publishing it to production. What do you dislike? Nothing really. I've been using WalkMe for years now and the tool is awesome and keeps getting better. Recommendations to others considering the product: Definitely, go with WalkMe. Their customer service and professional services teams are absolutely TREMENDOUS! Their ...

Every problem has a solution with WalkMe

What do you like best? We love how versatile and powerful WalkMe is. Its interface is simplistic and intuitive, which makes curating smart, intuitive step by step guides as simple as creating a flow chart. With WalkMe I can truly detach myself from our slow process driven development cycle and truly work at my own pace; which is fast. With WalkMe we can define a process and have a solution realised and deployed all in a single day without ever having to submit a task in our development ...

WalkMe is a personal trainer for every user.

What do you like best? Task lists let you know what your users have done. What do you dislike? UI for devs is particularly cumbersome. Could use a UX dev. Recommendations to others considering the product: Realize it needs it's own development cycle. Complete with QA. What problems are you solving with the product? What benefits have you realized? Reduce the calls to Cust Svc and frustrated customers by telling them what to do so that they can become professionals themselves. ...

Walk me review

What do you like best? The ability to help on board users and the Need Help? menu. What do you dislike? The software has a lot of bugs and is not reliable. I open a support ticket almost everyday, they respond fast but I would rather have better quality over good support. What problems are you solving with the product? What benefits have you realized? On board users, increase feature adoption. Response from Brittany Rolfe Hillard of WalkMe edit Pleasure to meet you, ...

Great for New Hires

What do you like best? I love that you can create Walk Me walk-thrus to assist new hires with basic navigation and processes without having to pull them into a raining room. Users can find the answers and help they need without leaving their desk. What do you dislike? Some complex processes can't be easily configured but overall it provides a great tool for basic processes.n Also the graphics need to be improved for the Console layout of Salesforce. Sometimes the pop ups are too big. ...

Cool software to share info with users.

What do you like best? Walkme offers multiple solutions to help our website users understand the ins and outs of our application process which can be a little complicated. What do you dislike? It takes a little while to get the hang of things, but there is quite a bit of training and help provided. What problems are you solving with the product? What benefits have you realized? We are able to help users better understand our applications which result in a larger percent of ...

Loved the versatility of WalkMe. If one can think inventively, most problems can be resolved

What do you like best? 1. The tool's range of applications it has like ShoutOut, Shuttle, Help, Smart Tips etc to solve your problems 2. Ability to start a 'Walk-Thru' from any page. User do not have to restart the entire process 3. Ability to track and gain insights of user interactions 4. We are using WalkMe for Salesforce and found that we can resolve almost all issues using WalkMe. What do you dislike? 1. They work best for Salesforce Classic and I would say they are ...