WalkMe Reviews in June 2026: User Ratings, Pros & Cons

WalkMe

What do you like best? Easy to use and provides users with a lot of help and support and a better overall experience when on your site or using your tool. What do you dislike? it's expensive and we needed someone who understands code a bit Recommendations to others considering the product: Great idea with many different uses for users. It was a bit expensive though to purchase. What problems are you solving with the product? What benefits have you realized? rolling out ...

WalkMe is responsive to customer needs

What do you like best? Each time I have suggested new functionality in WalkMe, it has appeared WalkMe after one or two update cycles. WalkMe is very responsive to customer needs. I appreciate their willingness to not only listen to customer concerns but also to enthusiastically address those concerns. What do you dislike? I would like to see larger Close ("X") buttons, so users are better able to properly exit guidance when then choose. What problems are you solving with the ...

WalkMe is a great buy!

What do you like best? WalkMe's customer success team is dedicated to keeping abreast of my organization's use of WalkMe. They quality-check my WalkThru's, help me define short-term and long-term measurements for success, as well as suggest new ways to make sure I'm getting the most out of my investment. The software is awesome, but the team behind the software is the best! What do you dislike? The only thing I dislike is my inability to fully take advantage of every feature WalkMe has ...

Fantastic customer support and a huge range of functionality

What do you like best? I love the power that WalkMe provides the user. In my situation all onsite messaging previously had to go through a long tech build process. I love that I know have instant access to publish content quickly and efficiently. The software is actually quite complex and provides users with a tonne of different applications, segmentation set ups and tech tools, however the WalkMe experience is so carefree, simple and easy. It really drills down complex scenario's into ...

Better Training Through Interactive Flows

What do you like best? The entire set of WalkMe apps adds up to a powerful suite of capabilities that could truly transform how we approach user engagement and product usability enhancements. In our world, we've taken the interactive flow concept and extended it to the training domain, and the WalkMe tool and team delivered a solid solution , a professional implementation process, and great follow-up support that focuses on helping us generate value. What do you dislike? Since our ...

Lots of functionality and great support

What do you like best? The amount of customer support is the best part. I start to put together a walk through and they polish it up and give suggestions to make it better that I would not have even thought of. I also like the amount of functionality in the program. It has so much that it's actually a bit overwhelming, which is why I love that I get so much support. What do you dislike? It feel weird that you can only manage it in Firefox, but on the other hand, it's a way that I can ...

Improvement of our onboarding and customer service with WalkMe

What do you like best? With WalkMe we can get help to our users very fast, so they immediately get benefits from their investment and save time on internal training. For us it is really good to have found a solution where our Customer Experience team can help our customers in our solution without having to disturb our R&D department. This is very important for our company, that we can react fast to customers' wishes for new guides without having to delay our roadmap. WalkMe deliver ...

Just in time support and training for the global captive animal community.

What do you like best? For 42 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of ...

Great Functionality, but Too Expensive for Our Execs

What do you like best? The guidance and training available through WalkMe is awesome. A lot of Admin time may be saved. What do you dislike? The quote to roll this out in our Salesforce org was going to cost $20,000 annually. For a company with 130 employees, that was too much for our executives! What problems are you solving with the product? What benefits have you realized? We were looking to provide assistance in following processes in Salesforce.

Simple yet helpful

What do you like best? This app is seriously cool apps that is easy to setup and easy to use. It can solve the huge amount of business problem. In a nutshell, WalkMe offers a step-by-step walk-thru of your website using awesome tooltip. It's a perfect way to present my client for how to use my project step-by-step. What do you dislike? The non-linear nature of the extension, you can navigate back and forth between items very easily, but it takes a little time to getting used to. At ...