WalkMe Reviews in May 2025: User Ratings, Pros & Cons

"Amazing product. Easy to use and learn"

What do you like best about WalkMe? Ease of Use. Support. Very simple to build shout-outs and guides. Far superior to Pendo. What do you dislike about WalkMe? Although their implementation team is amazing, I Wish they had better self help tools What problems is WalkMe solving and how is that benefiting you? Customer onboarding. Product adoption. Increased product satisfaction

"WalkMe takes self-service to a new level"

What do you like best about WalkMe? Ability to provide customers a library of self-help guides, videos, and walk-throughs to ensure onboarding success. What do you dislike about WalkMe? Constant updating due to system changes which is not the products fault. What problems is WalkMe solving and how is that benefiting you? Enabling better onboarding and customer experience.

"Where has WalkMe been all my life?"

What do you like best about WalkMe? The most valuable thing WalkMe provides is time. WalkMe provides the user with on-screen guidance to get them to where they need to be without weighing down support teams on training for every function. The automated steps can remove multiple clicks and quickly sends the user to what they need to see. The ability to view user activity and search terms allows mapping new build requirements properly. What do you dislike about WalkMe? As powerful as funnels ...

"I had an amazing time at WalkMe Elevate!"

What do you like best about WalkMe? Seeing the new products coming out was my favorite thing. It was also great to see and connect with all the other DAP professionals who are just as excited about WalkMe as I am. What do you dislike about WalkMe? The only thing that could have made this experience better was to be there in person! What problems is WalkMe solving and how is that benefiting you? We are solving a ton of problems, from compliance to addressing training needs! We have also been ...

"So many great uses not just for walking through software but to also change behavior"

What do you like best about WalkMe? The tool is truly digital adoption and use it to do different things like nudging. What do you dislike about WalkMe? Not safely collaborate between teams. One of my team members owns a system, and joining to do functional department solutions can be tricky. I wish we can prototype within the tool. What problems is WalkMe solving and how is that benefiting you? Reduce training time to help with digital fatigue. Also, ability to help reduce support tickets.

"What does WalkMe do?"

What do you like best about WalkMe? A person can come in with literally no knowledge of a system and become a user in an instant. What do you dislike about WalkMe? It's not (by default) built into every single webpage. What problems is WalkMe solving and how is that benefiting you? We are reducing the time to train users.

"Great way to engage our customers!"

What do you like best about WalkMe? ShoutOuts, SmartTips and WalkThrus, every element is really valuable for our customers. What do you dislike about WalkMe? Sometimes the user experience is not the best. What problems is WalkMe solving and how is that benefiting you? We are integrating WalkMe with our B2B digital platform CEMEX Go

"WalkMe for Internal and External Learning"

What do you like best about WalkMe? WalkMe is a very versatile product. We use it for internal training on our product for our employees but primarily externally for our Customers. What do you dislike about WalkMe? So far I don't have any real dislikes. A challenge is the training of users/builders to use WalkMe. It can be a simple program or you can make it very complex. I wish I could learn it faster. What problems is WalkMe solving and how is that benefiting you? We training our ...

"WalkMe is the FUN part of my job!"

What do you like best about WalkMe? I am a very analytical and straightforward person and am very precise in everything I do, which is why I relate to WalkMe so easily. WalkMe is very user-friendly and easy to learn! There are so many different features of WalkMe to provide a customizable and creative experience for all of our users. I love creating smart walk thrus and building flow charts, which is the most fun part of my day-to-day tasks! What do you dislike about WalkMe? While I like ...

"Very helpful software."

What do you like best about WalkMe? Great tools to help users new and old learn to navigate an interface. What do you dislike about WalkMe? Can take a little time to get used to but plently of helpful guides. What problems is WalkMe solving and how is that benefiting you? Helping guide co-workers around software. Pointing out useful elements of websites.