WalkMe Reviews in May 2025: User Ratings, Pros & Cons

"The solution to your problems"

What do you like best about WalkMe? Phenomenal product with excellent support The user community alone is worth the price What do you dislike about WalkMe? Not enough free pie distributed to users. I have no dislikes. The product fulfills all of our needs. Recommendations to others considering WalkMe: WalkMe is a fully-featured product with great support behind it. What problems is WalkMe solving and how is that benefiting you? WalkMe reduces support and training issues. Users no longer ...

"Very Helpful Software and Responsive Team"

What do you like best about WalkMe? WalkMe is usually coming up with new ideas for the product to keep it fresh and are quick to help you out if you get stuck on a design issue. I also appreciate the community that they've developed around it. What do you dislike about WalkMe? I honestly can't say that there is too much to dislike about it. There is a fairly big learning curve when you first begin designing, however once you get the hang of it then it gets much easier. I should mention that ...

"Excellent Service"

What do you like best about WalkMe? This saves me sooooo much time as a trainer to be able to send people through the smart walk throughs. What do you dislike about WalkMe? I can't think of anything I dislike! I LOVE the tool! What problems is WalkMe solving and how is that benefiting you? The Smart Walk Throughs allow our users to quickly learn complex processes. It has lead to data accuracy and time savings.

"WalkMe has helped UVA improve our Workday end user experience drastically over our previous approach"

What do you like best about WalkMe? I love the editor and building unique solutions; WalkMe DAP has no limits; only builder creativity can limit design. What do you dislike about WalkMe? I long for WalkMe to be able to be injected into any website code, such as Workday, as opposed to extension simply due to deployment of an extension. Recommendations to others considering WalkMe: WalkMe is a great platform to help integrate your knowledge base and/or solutions with your system/website of ...

"WalkMe is the future"

What do you like best about WalkMe? Its easy-to-understand interface is able to assist end-users with any process, truly making it the top digital adoption software. What do you dislike about WalkMe? WalkMe is missing some features involving more complex solution-building without having to turn on back-end functionalities. What problems is WalkMe solving and how is that benefiting you? A repeated problem that I've solved from multiple clients includes a reduction in support tickets and ...

"New level of training streamlining"

What do you like best about WalkMe? The ability to hide meaningful training assistance in plain view, right where the user would most need and use it is game-changing. Instead of having to learn in one platform then try on another, it's all there, side-by-side. What could be better? What do you dislike about WalkMe? There is a LOT to learn. It's worth it, but it is a major training undertaking, not for the faint of heart. But any detail-minded person, as most training specialists already ...

"More than training: The future of software utilization"

What do you like best about WalkMe? WalkMe can solve a variety of pain points depending on your needs. It can be made to do many things beyond simple step-by-step balloon guidance. The WalkMe Team makes continuous updates and improvements to their software, which means that the software is keeping pace not only with the latest technology but also user trends and behaviors. From a WalkMe administrator perspective, there is always something to keep learning, so you will never get bored. What ...

"Really awesome, flexible tool that helps give users inline help"

What do you like best about WalkMe? There has never been an issue that Walk Me couldn't solve for us. Our code is complicated and not always uniform, but Walk Me support has always been able to help us find a solution. Using the tool as an administrator is also intuitive, and using Smart Tip functionality is especially quick and easy. We have implemented Walk Me features for all system users, and have received really good feedback on both the smart tips and walk throughs. Our CSM provides ...

"Editor superiority and Best Analytics in the Digital Adoption Space"

What do you like best about WalkMe? The Editor is better than any other DAP. Also, the Analytics don't just report back on content I built, but on my technology usage. Insights is superior. Also, the DeepUI does work and finds changes in the HTML and makes changes to Walk-thrus rather than me getting a report from Whatfix that shows if a Flow may be broken or not. What do you dislike about WalkMe? Not much, really. Building with jQuery is not the easiest, but when I get into a rhythm is ...

"Easy to Learn and Valuable to Business"

What do you like best about WalkMe? WalkMe has multiple options for delivering content for you to choose the proper engagement for your end-users. What do you dislike about WalkMe? While the training curriculum is comprehensive and engaging, it can be initially time-consuming to complete. What problems is WalkMe solving and how is that benefiting you? New employee training - the ability for them to complete on-demand.