WalkMe Reviews in May 2025: User Ratings, Pros & Cons

Good tool when it actually works....

What do you like best? Flexibility to create walk-throughs and customer facing assets to support new feature releases, share important communications and understand what features users are interacting with in our product. What do you dislike? Support team is extremely slow to respond with resolutions for critical bugs. When I try to contact my client success manager for help, I'm told that if she responds I'll be billed for professional services hours. I often feel stuck and helpless ...

Great Solution, Very easy to deploy

What do you like best? Clients love it. Very easy to implement and receive instant ROI. Very user-friendly. The clients love the access at their fingertips to online guidance and help. Very easy to deploy. We went live in less than 30 days. Very powerful What do you dislike? Not having an admin app available for iPhone or Android so we could easily publish a Shout out if necessary. Recommendations to others considering the product: Great product with a great team to work with. ...

Saves on costs and helps to boost revenue.

What do you like best? I'd like to echo basically all of the previous sentiments around WalkMe. It's a gamechanger if you have a niche or difficult to use product. As we're in the business of assisting the elderly, you can imagine that they need guidance with the most straightforward processes. What do you dislike? The knowledgebase could be bigger. We've had some CSS issues. What problems are you solving with the product? What benefits have you realized? The ultimate goal is for ...

the most wide tool for digital adoption

What do you like best? the tool ha almost all of it. starting from simple onboarding for our clients (SMBs) to internal use of our most tough softwares (sorry salesforce!). What do you dislike? I couldnt sign up in the beginning since we thought its for enterprise only/ What problems are you solving with the product? What benefits have you realized? onboarding new clients, onboarding new employees, digital transformation, change management, and also UX of our self CRM

Walkme is one amazing app

What do you like best? I was amazed at how Walkme integrates with a web application using literally a few lines of code which are copied in the head tag. With just those few lines of code you basically get an entirely new application which is superimposed over the original application and an entirely new way of communicating with users and getting important insights into how your application is used. I also thought the Walkme's documentation and university courses did an excellent job in ...

Easy to use Onboarding adoption tool!

What do you like best? What I love best about Walkme is how easy it is to create fun and interactive ways for your users to onboard for your software! Customer response is great and we are seeing a lot of improvement from our onboarding. What do you dislike? It does take a lot of time to get spun up from a content creation side. Once you have a dedicated employee able to create shoutouts and pop-ups it gets easier. What problems are you solving with the product? What benefits have ...

Simple and Powerful

What do you like best? The features make sense. There is a bit of a learning curve, but the editor is fairly-easily mastered. IT is powerful and flexible and intuitive. What do you dislike? Segmentation for the Publish process could be improved and the new Tracking feature needs to be better fleshed out. What problems are you solving with the product? What benefits have you realized? User onboarding and in-app, contextually sensitive answers. It has helped us automate repetitive ...

Great Solution, Very easy to deploy

What do you like best? Clients love it. Very easy to implement and receive instant ROI. Very user-friendly. The clients love the access at their fingertips to online guidance and help What do you dislike? Not having an admin app available for iPhone or Android so we could easily publish a Shout out if necessary. What problems are you solving with the product? What benefits have you realized? Self-help options for our client base

Portal Navigation Ease

What do you like best? Ability to use the Bot to help determine Portal User Persona and then launch Walk Thru and Tutorials based on the user's persona and the required task they need to complete What do you dislike? The limitation imposed on Colour scheme customization and window sizing, we find it hard to match the colour of the Bot and Walk Thru menus. Recommendations to others considering the product: Increase the flexibility of Bots, this is something I find that has ...

Don't build it yourself

What do you like best? Non-technical users can pick it up right away. The onboarding is great as it pushes you to understand the in's and out's. What do you dislike? Sometimes the customer support scheduled calls are a little too much but that could be because of the nature of our business. We can't let WalkMe have access to our environment. Recommendations to others considering the product: This is the one to use. The company has their stuff together. Digital adoption with in ...