WalkMe Reviews in May 2025: User Ratings, Pros & Cons

"WalkMe is exceptional software that will be a great asset to your company"

What do you like best about WalkMe? WalkMe is an exceptional program that enables you to implement numerous innovative solutions for your client. We use this in conjunction with our Project Management application. You can come up with multiple solutions to a single problem, enabling the client to choose which is better suited for their ideals. It allows for segementation of users so that you may easily implement features for a subset of users. The ShoutOuts allow for ease and efficiency of ...

"A very powerful tool on both the front end app and on the insights panel"

What do you like best about WalkMe? The application is fantastic and the front-end interface creates a great way to enable the usage of our system. This combined with the onboarding program has sped up the time for our users to understand our application. There is also a fantastic insight panel on which we are still finding great new features on. Lastly, the support from the WalkMe team has been super from client management, support, and the training. What do you dislike about WalkMe? We ...

"Best Digital Adoption Platform"

What do you like best about WalkMe? On the leading edge of innovation and knowledge of digital adoption. The WalkMe team are thought leaders and experts. The tool is easy and intuitive to use with a huge amount of features and good education available to learn how to make the most of your investment. What do you dislike about WalkMe? The challenges we faced early in our journey have now been resolved, and I can see there are great moves being made in the customer success part of the ...

"Walkme is a fantastic enabler of digital adoption"

What do you like best about WalkMe? Walkme has a wide variety of powerful features that can be tailored to improve digital adoption across the entire user lifecycle from initial onboarding through to helping your users achieve proficiency in their applications. What do you dislike about WalkMe? There is very little to dislike about Walkme. The only aspect of Walkme that could have been easier up front is making the licence model easier to understand to assist organisations to consider ...

"Digital Adoption Made Easy!"

What do you like best about WalkMe? What I like best about WalkMe is the ease of use when creating content. Additionally, when there are more intricate requests that come through, WalkMe's support team is always there to lend a helping hand. What do you dislike about WalkMe? There really isn't much to dislike about a tool like WalkMe. If I had to pick one thing, it would be that SOMETIMES the elements in a Shoutout are a bit difficult to move around. (Sometimes instead of the targeted item ...

"Quick and easy guidance at your finger tips"

What do you like best about WalkMe? I like the options WalkMe offers. I am able to tackle different leraning styles and needs through the different actions such as smartwalkthurs and shuttes. What do you dislike about WalkMe? The only thing that restricts me some times is the jQuery as we use an SPA and a system which is forever developing this can be very frustrating as finding the right element can be difficult. Recommendations to others considering WalkMe: Plan a maintence schedule as ...

"I love their technology!"

What do you like best about WalkMe? WalkMe has transformed how we take care of our clients needs. Using WalkMe makes training and learning easy and clear. The Walk-thrus + SmartTips work together in providing guided step-by-step instruction. What do you dislike about WalkMe? Sometime when using the WalkMe editor, the behavior/rules do not work right. Eventually after getting frustrated, I clear the Editor's cache and reload or completely log out and log in to resolve the issue. Because it ...

"A flexible tool that allows us to communicate with clients in a targeted expeditious manner."

What do you like best about WalkMe? We can target communication by client segment and down to the field level to support clients to limit their need to reach out to service. What do you dislike about WalkMe? We have a problem getting the snippet to be approved by our security team has limited our ability to deploy WalkMe to all applications. What problems is WalkMe solving and how is that benefiting you? We have been able to train both our clients on our new online banking platform. We have ...

"A user-friendly tool which can add great benefits to your applications"

What do you like best about WalkMe? + Powerful tool with nice UI + Easy to use and create content with clean instruction and manual as you build + Easy to test the content before production deployment + Helpful training courses to help you start What do you dislike about WalkMe? - Need to open different browser profile to see the content when the editor is running Recommendations to others considering WalkMe: - Taking the recommended courses before building - Knowing what your users' pain ...

"The future of Digital Transformation"

What do you like best about WalkMe? Customers Experience with WalkMe has never been failed. Very proactive in solving case studies and helping companies to perform at a maximum level. Very knowledgable team to work with and not to forget the positive vibes that they have. What do you dislike about WalkMe? Nothing to dislike. WalkMe has always been evolving since the beginning of its journey in the market and making sure learning from the past is the result of today's ...