WalkMe Reviews in May 2025: User Ratings, Pros & Cons

"System implementations: helping improve the solution as well as communicate directly to end users."

What do you like best about WalkMe? - Collaborative team - Bot-based tech - Targeted comms - In-system support What do you dislike about WalkMe? - Not enough canned demos showcasing the capability - Challenge to structure with complex environments / sign-in structures What problems is WalkMe solving and how is that benefiting you? - Issues with an incomplete system / requirements (e.g., all caps) that aren't baked into the actual solution - Communicating with specific users (we need to work ...

"Cutting edge software - positive impact on OKRs across the board"

What do you like best about WalkMe? Applications are built with the best of intentions but they're built by humans. Therefore hole in the boat exist. WalkMe allows us to patch those holes instantly. What do you dislike about WalkMe? I wish the need for jQuery was eliminated. Product enhancements should be focused on optimizing the simplicity of the builder experience vs breadth of features. What problems is WalkMe solving and how is that benefiting you? WalkMe helps solve adoption issues ...

"Excellent solution"

What do you like best about WalkMe? The flexibility and seamlessness are exceptional. WalkMe can take on the look and feel of any system. What do you dislike about WalkMe? Would be helpful to have better training for in house configuration team. Recommendations to others considering WalkMe: Think about how to train up your admin team so that you can operate more self-sufficiently. What problems is WalkMe solving and how is that benefiting you? Used WalkMe to enhance user adoption of new ...

"5 Year WalkMe Content Manager"

What do you like best about WalkMe? I love the fact that it puts my clients' learning right where and when they need it - in their own software! What do you dislike about WalkMe? We are a very unique use case for WalkMe and our content has hundreds of more steps than they recommend. It works for us, but we do have roadblocks because of this. Recommendations to others considering WalkMe: WalkMe is changing how my organization looks at digital adoption. We started using only for educational ...

"WalkMe is not a software, it's great people and amazing experience."

What do you like best about WalkMe? I love how easy to implement the tool is, yet it allows our company to achieve some amazing goals, much bigger than we originally thought. At every stage of a project, we can count on help from technical teams and our Digita Adoption Consultant. What do you dislike about WalkMe? Some of the functionalities don't work perfectly from a day 1. Although we get support from technical teams it's still frustrating when we can't tell our stakeholders when things ...

"Definitely helpful"

What do you like best about WalkMe? It actually helps me with things that I should be doing like properly verifying customers and helps me with scripts. What do you dislike about WalkMe? I do not dislike anything about Walkme. It works fine for me. What problems is WalkMe solving and how is that benefiting you? It helps me to verify the customers properly. It also helps me to remember to access other systems.

"WalkMe at LinkedIn Trust and Safety"

What do you like best about WalkMe? WalkMe's guided workflows: Smart WalkThroughs, SmartTips and Launcher What do you dislike about WalkMe? There is no feature to create tests and assessments, instead, we need to use surveys for it. Hoping to see a test option as well. What problems is WalkMe solving and how is that benefiting you? Consistency and scaling

"Guidance delivered in your moment of need."

What do you like best about WalkMe? WalkMe is brilliant in many ways - there are several areas where the solution can really assist: - Increasing productivity and shortening the time it takes for an organisation to get real value out of their investments by offering training at the fingertips of the user, right when they need it, reduces the need for lengthy training courses where the majority of those trained would forget within one day of being trained. - Data gathering and insights - ...

"Transformative Adoption Training"

What do you like best about WalkMe? My favorite part is customizing the interface with programmatic variables and easy-to-understand design tools. What do you dislike about WalkMe? With high customizability comes added responsibility to manage and maintain published content within the tool. What problems is WalkMe solving and how is that benefiting you? WalkMe solves multiple issues: - Easy to publish quickly - Lots of analytics and insights - Managed deployment for new hires - Accessible ...

"WalkMe is the future of training and digital adoption"

What do you like best about WalkMe? Training is accessible at the point of need. Analytics are great to show stakeholders and show you how your audience is engaging with the software and WalkMe. Conditional communications can also be displayed when needed in the app rather than sending out emails that get lost or are just not relevant at that time. What do you dislike about WalkMe? There is nothing I dislike about WalkMe. But I would suggest allowing the chat bot to accept uploading of ...