WalkMe Reviews in May 2025: User Ratings, Pros & Cons

"It offers a lot for New Hires and lessens IT Tickets"

What do you like best about WalkMe? Lessens IT Tickets, provides ease of use for trainers to train new hires on the system while they focus on the sales process What do you dislike about WalkMe? Flows often break and do not work. Or will not deploy after a few tries What problems is WalkMe solving and how is that benefiting you? Training and comms. It has provided a lot in that area

"Impressed with the functionality and easy to build solutions."

What do you like best about WalkMe? time saving - no need to spend time with users on individual guidance - we direct them to specific walkme items instead of explaining. What do you dislike about WalkMe? Lack of auto-notifications on broken SWT steps. What problems is WalkMe solving and how is that benefiting you? Saves us time in user guidance an minimizes training efforts as well as supports immediate communication regarding ad hoc system changes.

"My WalkMe experience was already good, but it has gotten even better since Joy Adiv returned."

What do you like best about WalkMe? WalkMe helps us a lot in the UX of our app, facilitating the user's journey (with Smart Walk Thrus), helping to communicate new features (with ShoutOuts) and creating new launchers that would take weeks of development if we were to create in our app. I would like to thank all the help Joy has been giving us, bringing a lot of insights and cool ideas for us to implement! And I would also like to thank all the help and attention that Jason Foose gave us in ...

"Easy to use and lots of new builds to discover"

What do you like best about WalkMe? I appreciate how the platform is easy to make templates out of and how fast it could be implemented. What do you dislike about WalkMe? It needs more customization on button placement and more options for fonts. What problems is WalkMe solving and how is that benefiting you? It helps with onboarding and is perfect for making demos of solutions.

"WalkMe is an amazing adoption tool!"

What do you like best about WalkMe? WalkMe allows you to easily create self-serve content for your end-users that is easy to use while giving them an overall better experience by showing them the support on-screen vs. the traditional job aids. What do you dislike about WalkMe? Some technical knowledge would be helpful for the WalkMe builder as some elements on the platform may require jQuery or Regex to perform well. What problems is WalkMe solving and how is that benefiting you? The ...

"WalkMe Feedback"

What do you like best about WalkMe? They were easy to work with, familiar with our internal processes already, always available, timely response to our questions or concerns. What do you dislike about WalkMe? None. There was nothing to dislike about our interaction(s) with WalkMe What problems is WalkMe solving and how is that benefiting you? Navigation issues in our goals and performance management system

"WalkMe has provided invaluable support within our talent systems."

What do you like best about WalkMe? WalkMe allows us to add in-the-moment enablement, critical validation, time-sensitive communications, resources and surveys. All of WalkMe support including their Solution Engineers are so helpful in finding the best solutions to meet our business needs. What do you dislike about WalkMe? WalkMe continues to add and enhance new features and I would just say, keep up the good work. And where possible, providing training or templates on CSS ...

"WalkMe - A complete game-changer for rolling out a new ERP"

What do you like best about WalkMe? WalkMe was a complete game-changer when it came to training users on a brand new ERP, previously we would produce a thick training manual and visit site-by-site training people at great expense and time. With WalkMe we were able to build simple flows and processes that people could follow without manuals and trainers hanging over their shoulders. WalkMe allowed us to shorten the training process by half and quickly instil confidence because the users knew ...

"The best guidance tool in the market"

What do you like best about WalkMe? The tool makes it easy for users to navigate and perform tasks. It also provides analytics on utilization and has the potential to be used as a continuous improvement tool. What do you dislike about WalkMe? I think there's opportunities for further customization, but this doesn't affect its functionality What problems is WalkMe solving and how is that benefiting you? WalkMe makes it easy for us to communicate actions to a broader audience. Beyond ...

"Walkme is a great tool that has consistently added value to our company."

What do you like best about WalkMe? Walkme is a great tool. It is fun and super easy to use. It is always really neat to demo a Walkme asset and see the faces of the audience light up and their ideas of how Walkme can solve their business problems pop into their heads. I love the Walkme editor and find it super intuitive What do you dislike about WalkMe? I wish new features were documented and communicated better. I usually find new features when I am in the editor. What problems is WalkMe ...