Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

Deplorable Customer Service Experiences

Let's first start off with the fact that Vonage assigned us a dedicated account manager when we need assistance only to receive a notification we now don't qualify for this manager because we don't spend enough a month. Basically, you only matter if they get a lot of money off of you. Shows customer service is not a focus. Case in point, spoke with Derek on a Friday when wondering where the 3 phones we ordered on a 2 day shipping rate were. They didn't have record of the order that I placed ...

Number held hostage by Vonage

Have had Vonage for five years and the price has more than doubled. Since everyone I know and all my accounts have this number, I decided to port my Vonage number to a mobile provider for more features and less cost.Vonage is refusing to give a FOC (Firm Order Commitment) for my number to go to the new carrier. After three weeks of nonsense; giving me the runaround with scripted non-answers in heavy Urdu accented English; a broken chat button on my login page; a cancellation number ...

This is my my last straw--totall clown world

This is my my last straw with the companyused them for several yearsevery time i use the customer service is differenttoday a customer tried to call me the phone literally didnt ring and couldnt leave a vmi texted the rep--he said he noticed what the issue was then asked me to call myself--I told him the point of customer support was for vonage to resolve a vonage problemhe then said it might be an intermittent problem, or maybe the problem didnt exist--after he just admitted he saw what ...

[EDITED] Something grave has changed with Vonage…

REVIEW IS UPDATED TO REFLECT POSITIVE ACTION BY VONAGE. My original review read: "Something grave has changed with Vonage customer service. I had used Vonage for years without incident. However, lately, the off-shore customer service not only suffers from serious language barriers, but cognitive impairment. You risk losing everything based on misunderstanding and incompetence from their customer service." ADDITION: Vonage apparently came to be aware of the above review. Vonage personnel ...

I'm still on hold trying to cancel my…

I'm still on hold trying to cancel my account. He keeps delaying, and making it sound like its some great bargain. Still on hold keeps telling me... incredibly sneaky, wants to take advantage of me, they keep charging for Vonage to my bank account, but I haven't used it in over 18 months!

Extremely Bad Account Handling

I had asked the Account Executive to cancel the service from the cycle ending around April 25th 2021. The account executive cancelled the service effective immediately. The communication from Vonage is extremely bad. They are not taking care of the customers. I have paid money until April 25th 2021. They have not prorated my account either.

Looking for a different provider

Looking for a different provider. No service at all paying for the worst in the business.

Customer service is non-existent.

I pay Vonage without issue each month on a credit card and have for several years. I tried to get a statement through their customer service. They don’t have real customer service. I cannot get any information from them; no statement, no invoice! But they don’t mind getting paid each month.

NO CUSTOMER SUPPORT

NO CUSTOMER SUPPORT. Beware, you will loose business as I did. We depend on communications through the phone. If you are a business, DO NOT MAKE THIS MISTAKE OF GOING TO VONAGE BUSINESS. Go with other companies instead. For as big as this company is, it is Very Poorly managed.

Absolutely terrible customer service

Absolutely terrible customer service. Non existent. Ive used vonage for over ten years and need to cancel. Its been three months and still cant cancel. Cancellation department is non existent. You call and you get an empty line. I call customer service and they say theyll transfer me, promise that someone is there... Surprise surprise when i get transferred, i get an empty line. Im starting to think that this company is run by fraudsters.