Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

Agency owner

What do you like best? Availability of use, the app is maybe the greatest thing about Vonage. Although it could use a buff to be great it is still helpful to use my mobile network to never miss a call. Or to not necessarily never miss but to see what's going on at all times. What do you dislike? I dislike the customer service chain, if I need help it's sit on hold up be transferred to this person or that person. I do not have time to be sitting around waiting. What problems are ...

Happy 90% of the time

What do you like best? I do like the ability to manage online and make/receive calls from y computer, even though not completely user friendly in my opinion (and I do have computer skills). The only reason I switched from Vonage residential to business was better hold music than they phone I was using. What do you dislike? Calls drop on a regular basis. Vonage blames it on internet connection/speed and internet company blames it on Vonage. I have used several connection/speed test ...

Not a Great Experience

What do you like best? Ease of installation. Customer Service Agents were very polite and tried to be helpful. What do you dislike? Getting what I was told by the salesman wasn't going to happen. Management tried to reduce my irritation, but in general a poor experience. Recommendations to others considering the product: Give yourself plenty of time to trial the service. What problems are you solving with the product? What benefits have you realized? I was trying to ...

Would not recommend

What do you like best? When the phone system works, I am able to transfer calls to coworkers What do you dislike? Constant issues making phone calls and other features that were turned off of our phones. Features that we are PAYING for! What problems are you solving with the product? What benefits have you realized? Currently, we are not solving any problems. Vonage is creating problems for us.

Great for small business

What do you like best? The ability to get easy technical support, create a comprehensive virtual assistant flow and the mobile app is great when taking calls on the got. What do you dislike? To be honest I can't really think of anything that I do not dislike. In one of our phones, sometimes the settings reset but that is a hardware error, not Vonage. What problems are you solving with the product? What benefits have you realized? We have two locations and we are able to all ...

Dialed In

What do you like best? I like that my phones transfer to a backup in the event of an outage of my internet (which we have often). Also that the staff is always VERY Willing to help with my needs as for a tiny office like ours we do not have to be in the system regular. I like they ARE dialing in the ease of saving holiday greetings and automatically reverting back to original message. I have referred to several friends who have HIGH-SPEED internet (doesn't work right otherwise). What ...

We really like vonage. We have not had any problem

What do you like best? I like that I can call and someone will help me and I don't have to keep calling. What do you dislike? It is not anything that we do not like yet. Recommendations to others considering the product: Sure will What problems are you solving with the product? What benefits have you realized? We are not having any problem right now.

AWESOME

What do you like best? Affordable Phone Service and on the go smart phone capability. What do you dislike? There was not anything that I really didn't like about the service. What problems are you solving with the product? What benefits have you realized? Cost of traditional service with limited mobile option integration.

Great service all around

What do you like best? Having the app on the phone is wonderful. Never have to be tied to a desk to answer so i can get back to my customers quickly. Also has a great texting feature too What do you dislike? nothing really. i have nothing to complain about What problems are you solving with the product? What benefits have you realized? Having the phone via mobile app is a great feature which a lot of phone companies don't have.

Great service!

What do you like best? Service has been flawless so far. Really impressed. What do you dislike? Honestly, no complaints. It's been one of the best additions to our office. What problems are you solving with the product? What benefits have you realized? It provides us with multiple local phone numbers, and excellent call lines, which advances our company.