Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

They have come a long way

What do you like best? Customer service has improved. They have done great follow-up to make sure my issue was resolved. What do you dislike? Sometimes a long phone wait time. At times, you will reach an agent who is not as adept as possible to resolve an issue. Recommendations to others considering the product: Understand your equipment. You own it! What problems are you solving with the product? What benefits have you realized? Phone set up with new technology. I ...

Great phone service

What do you like best? Great for a small business, the app allows me to utilize my cell phone for both incoming and outgoing calls. Helpful and courteous customer support team. What do you dislike? Any internet issues can cause dropped calls which can be untimely. Recommendations to others considering the product: Great for a small business - minimizes costs and offers amazon chime which is perfect for managing conference calls with clients. What problems are you solving ...

Perfect for virtual organizations

What do you like best? Transfer of calls to diffent lines and customized voice mails What do you dislike? The costs and navigating the website for set up What problems are you solving with the product? What benefits have you realized? Being able to be anywhere and still receive work calls

Great service with straight forward pricing

What do you like best? The amount of services you get standard with every extension is more than any other VoIP provider out there .. What do you dislike? Dislike the new online portal, The old one was more intuitive. The new portal they have options buried under topics that in my mind are not logical. The other it I dislike is the Recovery Fee it adds unnecessary charges to the bill and Vonage is the only VoIP company that charges one Recommendations to others considering the ...

Our Vonage Phone System

What do you like best? In our case, there were many improvements. The call clarity is excellent and represents a vast improvement over our prior system. The ability to load our phone books to each extension has provided a great convenience. We have implemented the mobile app which has enhanced our ability to service our clients, in or out of the office. The ability to control the outbound caller ID has been helpful, and the virtual receptionist(s) and the associated options provides us ...

Not as hard to understand as I thought

What do you like best? I'm learning the phone system and with me not being very teckie, it's a bit of a learning curve but just have to get rid of my fear of trying.... so far, so good so I'm happy. What do you dislike? That I can't print off emails from the email screen unless I download. If you can print off without it, I can't figure out how. Recommendations to others considering the product: I'm sorry, I can't complete the screen shot so If someone wants to teach me, that ...

Good Services

What do you like best? Features such as the call recording. It helps with training What do you dislike? Wait time can be long. No other dislikes What problems are you solving with the product? What benefits have you realized? No problems at this current time

Great phone system

What do you like best? How easy it is to implement and use,and the simple setup to add extensions What do you dislike? So far we haven't found anything to dislike. Recommendations to others considering the product: The sooner you make the move the better, if you want peace of mind. What problems are you solving with the product? What benefits have you realized? Wasting time with local phone companies and the terrible service they provide

Great Experience!

What do you like best? Ease of use and very simple system to implement as an Office Administrator. Very user friendly for our employees. We like that voice message get converted to text and sent to us via email. We also use the e-fax feature which is great and very easy to send and receive faxes. What do you dislike? Other than cost being a little high, everything else is great. Recommendations to others considering the product: Great simple system to use and implement. ...

Better than Competitors

What do you like best? As long as there is no issue with our internet connection than we never experience an issue with Vonage. What do you dislike? We are really, really looking forward to being able to send and receive photos. We are still having to use RingCentral to meet that need for our company. What problems are you solving with the product? What benefits have you realized? We are able to stay in contact with all of our technicians at all times as well as transfer ...