Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

Simple and Easy

What do you like best? It's not complicated, very user friendly. I can see the faxed documents in or out page by page. Contacts can be labeled from messages or calls, doesn't matter. I can also set up a message from the call page. What do you dislike? Can't seem to recv or send pics. Could be a setting though?. Everyone on Vonage can see everyone's fax business or personal. There's no way to prevent that other than a cover page, it could help some but doesn't solve that issue. ...

Great Customer Service

What do you like best? It has been helpful to me since the app is so easy to use. It is a user-friendly application. What impressed me more the great customer service they have. They always make sure that everything is answered and they help you step by step to set it up or whenever they are having updates they always notify customers, What do you dislike? The only thing that bothers me is the interface of the application. It is too big and it can cover my screen. ...

USER FRIENDLY

What do you like best? HAVING THE ABILITY TO ROUTE CALLS, MONITORING AND LOGGING What do you dislike? SOMETIMES THE CALLS GET CROSSED. CALL SOMETIME DO NOT GO THROUGH ON THE FIRST DIALING. Recommendations to others considering the product: INCOMING CALLS SOMETIME RINGS 1-3 TIMES BEFORE ANSWERING What problems are you solving with the product? What benefits have you realized? THE VISUAL ASPECT OF THE MENU ON PHONE SYSTEM. EASY TO BE ACCESSED..

Worth every dime

What do you like best? They are always available including holidays. What do you dislike? I sometimes have to call twice to resolve my issue but if you have access to your account online, there's no need for you to call. Everything is easy to change/access. Recommendations to others considering the product: great value and the online portal is great! What problems are you solving with the product? What benefits have you realized? Holiday memo change, I can do it online.

Great for communicating internationally.

PROS & CONS What are the best aspects of this product? Vonage has been really useful to me. I use it for conducting calls outside of the country, as well as walkthroughs on video calls. If anyone is looking for a good and reliable VoIP, I would not hesitate to recommend this program, for sure. What aspects are problematic or could work better? It’s just a minor issue--but I do with that their support team would be more responsive to questions and problems that I ask them to resolve. ...

Vonage review

What do you like best? Working with vonage is a new way of communication, great new features, customers support. we like the addons and new phones from vonage. We use fax line also and now online fax is much easier and paperless it is great! What do you dislike? we have some issues with fax machine and it's connection to vonage but now the problem is solved What problems are you solving with the product? What benefits have you realized? we have some issues with fax and it was ...

Good service

What do you like best? It may take a while depending upon the service representative, but Vonage is very good on correcting user issues. What do you dislike? Some representatives, depending upon location, are extremely difficult to communicate with and to understand. Likewise, those representatives have difficulty understanding Southern English! What problems are you solving with the product? What benefits have you realized? Reliable telephone and internet service at an ...

Love Vonage, simple and effective service.

What do you like best? I am the focal point for vonage customer service. Every time I call they give excellent responses and I see everyone has good product knowledge. They are very prompt in responses. What do you dislike? Luckily nothing so far. If I face any problems I will update. What problems are you solving with the product? What benefits have you realized? We sometimes have problem like phones getting disconnected or sometimes phones not working may be because of ...

So So Telco

What do you like best? Many options that can make the desktop easier. What do you dislike? Tech support leaves a lot to be desired. Slow getting back (if ever). The offshore help does not comprehend problems. Common solution is set the phone back to factory default answer. Recommendations to others considering the product: Research all options. Sales is excellent. Tech support from USA is excellent. Offshore is useless. What problems are you solving with the product? What ...

Best, most functional option

What do you like best? The most helpful feature of Vonage Buisiness is that you can take the office phone (heart of your business) with you, through an app on your mobile device. Great options such as voicemail to email, one touch voicemail audio retrieval, and messaging within the app. What do you dislike? The Vonage App needs to be open in the background on your phone, in order to have consistent workability. It tends to drain phone battery, and is still only as dependable as ...