Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

It's a really convenient aid in communication!

PROS & CONS What are the best aspects of this product? Vonage is a great app for calling and even texting other users. I love how it is readily available just about anywhere. I know that this has more to do with its cloud-availability, but I think it’s worth noting just how great it is that they have developed this for other platforms as well--on mobile regardless of the operating system and on desktop. What aspects are problematic or could work better? You can’t always get the ...

Daily Use

What do you like best? We are able to use this as VoIP - Which allows our remote employees to work on the same network What do you dislike? Users have to be an admin to have detailed call reporting which they check their calls daily What problems are you solving with the product? What benefits have you realized? We didn't have any problems to solve with Vonage.

Support is On Point

What do you like best? I like that this service is cloud based. Prompt support 24/7. What do you dislike? Administration is mostly done by Vonage which has upsides and downsides. What problems are you solving with the product? What benefits have you realized? One less physical server to worry about in house.

Nothing fancy, but very robust.

PROS & CONS What are the best aspects of this product? There’s nothing fancy about this software--but it functions just as it should. You can rely on it to get your calls through the other party without a problem. So far, I haven’t had issues with the quality of the calls too. What aspects are problematic or could work better? I can’t really pinpoint a time when I have come across a major issue using this program. There was probably a minor thing or two, but that has been remedied ...

Great phone company for businesses

What do you like best? Vonage Business provides a great service. The customer service is very good. They are always ready to assist. If we have questions, it is easy to call in and speak to someone who will help. I like that the bills are consistent each month. They are easy to understand and there are never any surprises. I love that I can get my voicemails in my email and never see the blinking light on my phone! What do you dislike? Some of the items on the online portal are not ...

Unreliable

What do you like best? I like the concept behind all the features, but have been unable to see them work. What do you dislike? It doesn't work. Calls do not show up on my dashboard and the calls that do get through tend to drop. Recommendations to others considering the product: Until they fix the app, don't waste your time or your money. What problems are you solving with the product? What benefits have you realized? None at the moment.

Excellent Communication

What do you like best? I like to have access to my work line when out of the office. Vonage has a different ringtone so office calls are easily identified What do you dislike? Sometimes it takes 1-3 seconds for the phone call to connect after you have answered the call through the vonage app. What problems are you solving with the product? What benefits have you realized? Vonage has made being away from my office phone a lot easier. When waiting for a call, I can run to ...

Really useful in the work setting.

PROS & CONS What are the best aspects of this product? I just love how everything seems to work in this software. The dashboard is simple and very, very straightforward. I have everything I need right where I need them to be. This saves me time from having to sift through the millions of commands that I don’t actually need. What aspects are problematic or could work better? There have been no noise disturbances except for one or two times. However, I can overlook this because the ...

Perfect aid to our business.

PROS & CONS What are the best aspects of this product? Unlike other programs, Vonage does not mess with your voice quality. This is quite surprising because you can use this in virtually any device as long as there is an internet connection. All I had to do was to download its app onto my phone, and voila--I have everything set up. Normally, platforms such as this result in choppy communication, but the sound delivery with this tool is really smooth. Vonage’s support team respond to ...

Vonage for taking your business on the go

What do you like best? My efficiency increased substantially while stress level going down when I was able to work away from the office just as if I was at my desk. What do you dislike? The sound is occasionally not so great but the same as any other carrier What problems are you solving with the product? What benefits have you realized? Ability to work from anywhere. Comfort of scheduling my day around tasks instead of location.