Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

Good system, but the click to dial is an issue

What do you like best? Great system for mobile use, and interoffice messaging. What do you dislike? the click to dial feature is not truly a click to dial - it calls you back and then rings to the person you are calling. What problems are you solving with the product? What benefits have you realized? better communication both inter-office and with external clients/applicants/vendors

A no-frills communication tool.

PROS & CONS What are the best aspects of this product? Vonage was really easy to set up. Now, as a regular user, the impression remains--Vonage is a very easy software to work with. I love how they give us the option to send text messages instead of having to call all the time. What aspects are problematic or could work better? I’d like to believe that I have a pretty decent internet connection. However, there are times when my calls with Vonage would either be dropped ...

The recordings are the best!

PROS & CONS What are the best aspects of this product? I love Vonage mainly for its data storage. I can record my calls through it and even replay those calls. Sending voicemails are quite easy too. What aspects are problematic or could work better? Vonage can’t seem to handle voicemails properly. Sometimes, the messages are quite unclear. What specific problems in your company were solved by this product? I can do quality assurance to the calls that my team members make even ...

Uncomplicated and simple.

PROS & CONS What are the best aspects of this product? First of all, I love how I have the option to take my calls on the desktop or on my phone. Another thing I love about this tool is that this has integrated quite seamlessly into my work processes. I’ve been able to store data into the program because of how reliable it is too. What aspects are problematic or could work better? I can’t pinpoint this as a problem of the program itself or if it is our internet connection. However, ...

Simple and does its job well--a tool that serves me well.

PROS & CONS What are the best aspects of this product? This is just the kind of simple and uncomplicated tool that I need. It doesn’t have flashy features that can wow you, but it’s very reliable--and at the end of the day, this is what matters. I’ve been using Vonage for years now, and I still see myself relying on this tool for the years to come. What aspects are problematic or could work better? I use Vonage to make calls--that’s it. I do know that I am not fully utilizing some ...

Very accessible.

PROS & CONS What are the best aspects of this product? I really like how Vonage is available on various platforms--on my phone, on my desktop, and on my laptop. It offers accessibility above all else. The quality of the calls I’ve been able to make through this program has been impressive too. I believe that this is really a top-notch VoIP tool. What aspects are problematic or could work better? I really hate how my conference calls are just limited to 3 participants at a time. ...

Best Voip application

What do you like best? Vonage business is helpful when I try to connect with other people via voice calls or messaging. It's interface is very easy and has multiple functionalities unlike other similar apps. we can do voice calls, send voice messages, text messages etc. We can save number as contacts as well for future access. What do you dislike? Sometimes it is incompatible with older versions of the operating systems. If they work on any and every operating system, it will be ...

A reliable tool that I can depend on.

PROS & CONS What are the best aspects of this product? I really love how well-thought-out this tool is. You can tell that this has been designed with the user in mind because everything is right within reach. It is one less program for me to worry about, which I appreciate. What aspects are problematic or could work better? This tool relies heavily on the internet, and sometimes this affects the quality of my video calls and conferences. What specific problems in your company were ...

Best Service

What do you like best? I like everything about my Vonage software. Like call management and call routing and handling in one place on my Vonage software What do you dislike? Nothing everything is good in it. I am very satisfied with it Recommendations to others considering the product: Easy to use and easy to operate. What problems are you solving with the product? What benefits have you realized? I keep a track of my calls and this is helping me to record every ...

Much better than previous phone system

What do you like best? The ease of my Non Profit foundation, of 200 individuals, being able to communicate using this phone system. What do you dislike? Wish you can transfer calls from desk phone to mobile app. What problems are you solving with the product? What benefits have you realized? Coming off of a previously used phone system that always had issues of breaking up calls, losing calls, and slow use of the app, Vonage does not have issues in these areas.