Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

I am not one to write a scathing review…

I am not one to write a scathing review of any business, but it's been over a year and my phones STILL randomly stop working for weeks or months on end. Nobody at Vonage is equipped with the knowledge on how to deal with issues with their technology. What a joke! This is a phone company, the least their customers should be able to expect is their phones to be in proper working order. They certainly don't resolve issues, our phones randomly stop working and nobody knows how to resolve this ...

Vonage Business - the best for remote teams

What do you like best? Vonage Business allows our team to work remotely with dedicated phone and text service. We are able to contact customers and others, while staying connected with each other. And it works anywhere we have internet service or cell phone connection What do you dislike? The texting does not accept graphics, and the phone service is at the mercy of your local connection. What problems are you solving with the product? What benefits have you realized? This ...

Simple and user friendly

What do you like best? Easy to set up. Cost effective and features that are handy when you use it for business. Call forwarding, Transferring, conference call are all made simple and easy to use. What do you dislike? Its a little too complicated when you want to make a video call. Recommendations to others considering the product: Highly recommend for any start up company since it is easy to set up and comes with features that any call center would need. What problems are ...

I wish there was a no Star

I wish there was a no Star. These stupid People offer poor service, lied for no reason. I had to cancel my account to get away from them. They cancel my account send me my confirmation email, then try to charge my card on file. When I asked why telling me it was a system failure I must cancel again.

Absolutely the worst of the very worst

Absolutely the worst of the very worst Do not even attempt to use this company .You will lose

The service is below average I would…

The service is below average I would say. Transferring calls to your “actual” device is really slow, Customer service is a nightmare, the phone app is dated. For the price, go somewhere else even if you have to pay more.Case number 07075457

Horrible Customer Service

Horrible Customer ServiceGetting anything done with these guys is an absolute nightmare and takes forever to even speak to an agent.

This company sucks!!!!!!!!!!!!!!!

This company sucks!!!!!!!!!!!!!!!

Reward Bad Service By Changing AWAY From Vonage

Although VOIP service through Vonage is reliable enough, their administrative and technical support is terrible. As others note, chat support is ineffective. So we end up on hold in queue for interminable periods before speaking with anyone. When we have reached someone, in Costa Rica, outcomes have been less than satisfactory.We are on a pay by check plan and have submitted payments timely. Yet service has been suspended without notice. When calling in to figure out what’s going on, I paid ...

Really impressive capabilities!

PROS & CONS What are the best aspects of this product? Losing calls is virtually impossible with Vonage. It can store data on who has tried to call you and who you have a call appointment with. Sending voicemails are quite a breeze too. In fact, I think everything is a breeze with Vonage. Making calls and receiving them is so easy. If you’re not disposed to receive calls, you can also opt to send out text messages instead. What aspects are problematic or could work better? I do ...