Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

Best small business VOIP solution I’ve found.

What do you like best? We moved from a competitor 6 years again and haven’t looked back. Vonage was the rare combination of a solution that was simple to switch too but advanced enough to handle the needs of our business. The tech support is great. Recently I purchased a new phone online that wasn’t originally spec’d for Vonage. Their tech support spent a half hour walking me through the manual provisioning process and trouble shooting the phone. At the end of the call, the new ...

Great Service

What do you like best? Customer Support. They will call me to set up new phones. What do you dislike? I really don’t dislike anything. Vonage is very attentive. Recommendations to others considering the product: More affordable, great customer service What problems are you solving with the product? What benefits have you realized? I needed to reset some phones, and they were very patient.

Very good application to us

What do you like best? The ease of transferring phone calls within the office sstaff What do you dislike? I have not had an issue with the application What problems are you solving with the product? What benefits have you realized? Being able to communicate within the staff without a problem either through text or call.

So far so good.

What do you like best? At this point the value and service as been good. We like the Ease of Use of the products and services. It does not seem difficult to reach anyone when needed, which is a big advantage for a smaller office. I also like the fact we have control over all of the use via our portal, this allows for very easy and quick changes to our system if needed. During COVID-19 we have been able to transition to the remote offices while still having easy access to our system. That ...

Very good overall Communications Platform with many facets

What do you like best? The best thing about my experience with Vonage Business Communications has been the expansive number of tools within their platform. Particularly, my organization has benefited greatly from access to Mobile Connect which allows us to access our office phones from our mobile device. The auto attendant feature and Hunt Group (as it's called), are both very easy to set up and also adjust as needed with the help of the Vonage Support Team. What do you dislike? ...

So far spent 3 hours on the phone with…

So far spent 3 hours on the phone with tech support. Most of it has been on hold waiting to talk to someone. I have been transferred and disconnected 3 times, only to start over again. Vonage needs to spend more money on having a functional product instead of spending the money on sales representatives.Ticket Number is 07306670. We have been told after 3 1/2 hours with Vonage that the issue may be resolved on Monday since tech support does not work weekends. We work weekends, Vonage should ...

One star more like none...to bad this…

One star more like none...to bad this business isn't going to thrive. I started out liking them a lot until they were dishonest about our payments. From $129.00 to $189.00 a month. They took out 2 payments for March and still suspended our service. After this bad contract is over we will not do business with this company. I rather get cell phones for our businesses.

Rip off!!!

Rip off!!!! Feel so violated and ripped off! Vonage did not offer voicemail transcription and charged over two years. Now, they said they cannot provide credit since we are now calling. Is this good business practice? The money goes to top executives and taking from their customers. Stay away!!!!!! Run!

More Vonage Customer Service Complaints

I would like a manager to contact me from Vonage.I recently set up services with Vonage rep. Matthew Elliot (678)608-0620. Our account number is 315###. I am disgusted with the service I am getting from the Vonage rep. I spent a great deal of time comparing Vonage to Nextiva and decided to go with Matt Elliot(Vonage). Matt assured us he “would not disappear after the sale” as we needed him to help us with a few things getting started. We have called, and text him, numerous times since the ...

Vonage is the worst company to do…

Vonage is the worst company to do business with dishonest and very bad customer service, will not recommend it at all, I can't wait to move away from them at the end of the contract they put me in, they want to automatically renew even they know I'm not happy or satisfied with this terrible company