Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

10 years or probably more with Vonage…

10 years or probably more with Vonage Canada. No complain whatsoever. The few times it was down, due to Internet, not their fault. Fast reply, always very helpful. I hope Vonage Canada will continue providing great service at a very affordable low rate.

Called at least 5 times and each and…

Called at least 5 times and each and every time customer support was useless" no knowledge. hang up on me, not able to solve my problem. I am very sorry I signed up for this provider. Never recommend to even my enemies.

Worst Customer Service, lots of Hidden Charges, poor phone quality

Have been a Vonage customer for a year & have been on the phone with them several times for hours trying to cancel my contract, but everyone I speak to claims to be a Account manager, yet they are not helpful at all. All customer service reps are totally unhelpful, and do not appreciate their customer.It seems like once you sign up, the Vonage policy is they don't care, as they have already got you now.They do not care for customer needs, & always come up with a "new fine print rules" ...

Waiting for Months for Gift Cards!

I have tried for months now to speak to a manger, but I am always told, no manger is available. I was referred by a friend, and we both were to receive a $50 gift card. I spoke with several people who told me they would take care of the matter. I spoke with someone and was told I needed to be a customer for 61 days. Well, that passed months ago. I gave up calling and wrote the Attorney General, but this was just before the pandemic struck. I am still waiting to hear from someone. Meanwhile, ...

Regardless of service quality, and optimized subscription business against customers

Unfortunately, even in the current times, Vonage has decided that subscription practices to penalize existing customers are a good business model, still legal in the USA. Due to unforeseen financial burdens, I went to cancel my service after more than 10 years, as I don't need it now. They offered me their "save" plan of $4.99/month, and I agreed to keep funding them at this level. They then informed me that they would charge me the full amount for the current months, for the 2 days in my ...

Great Value

What do you like best? Flexibility. Being able to take calls on cell phone and desk phone. What do you dislike? Audio quality at times can be choppy depending on internet. What problems are you solving with the product? What benefits have you realized? Team communication

Easy to do business

What do you like best? I love the online account portal. It makes seeing all of your lines and account information super easy in one place. What do you dislike? I haven't found anything that I have disliked about using Vonage Business. Recommendations to others considering the product: Easy to use, great features, customer service is helpful and company is transparent with their communications and the direction that they are going. I like that setting up new lines or ...

A business Phone Company who is Accountable.

What do you like best? The services they provide along with the cost is very reasonable for a small business. A lot of bells and whistles for the money you pay. Like with all companies there are hiccups but I must say hands down they have stepped up to the plate to take responsibility to fix and accommodate the issues. A breath of fresh air that is, they put the customer first. They are always improving and adding new services that any business could ever want. What do you dislike? ...

These phones are super easy for employees to work from home

What do you like best? I can use the app to see who is on a call and has calls on hold. I can delegate our employees to take a hold call or I can see who is available. I love that the employees can just take the phone home and connect to their home internet and it still rings our office number and we can transfer calls to an extension just as if they were in the office. It has been very convenient for employees to work from home. What do you dislike? End Users are unable to see the ...

Great customer service

What do you like best? When I need help with my account the customer service is spot on. What do you dislike? I don't really have any complaints but some of my teammates say their calls get dropped sometimes. Recommendations to others considering the product: I'm satisfied with Vonage and thanks for helping me when I need it. What problems are you solving with the product? What benefits have you realized? Makes my job easy and it is user friendly.