Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

A lifesaver during Covid

What do you like best? Vonage has made it possible to bring my office phone home during covid lockdowns What do you dislike? Calls occassionally drop, but not often. What problems are you solving with the product? What benefits have you realized? Vonage has been easy to use, their customer service has been on top of all issues that came up.

Thank you!

Vonage is a well known criminal…

Vonage is a well known criminal company, they had to have laws changed to protect them from class action lawsuits. They got into my bank account and stole $160 with forged electronic agreements I knew nothing about. I swear this is the truth. I give Vonage one star only because zeros and negative ratings aren't available. Time Warner is also a criminal company. we're ALL being raped by the telecommunications industry. nationalize the industry!!

Waiting for Months for Gift Cards!

Yes, both cards were resent. Thank you very much!7/24/20 Updated: Thank you for finally resolving this issue.I have tried for months now to speak to a manger, but I am always told, no manger is available. I was referred by a friend, and we both were to receive a $50 gift card. I spoke with several people who told me they would take care of the matter. I spoke with someone and was told I needed to be a customer for 61 days. Well, that passed months ago. I gave up calling and wrote the ...

Kirk's review

What do you like best? I the system is webbased and offer several options. Like any program, they really talk up a good story. What do you dislike? Their tech support leaves something to be desired. For 4 months we had my assistant working from a remote location and they have a feature follow me, where you forward the calls to another number and it worked great. Suddenly the system freaked, you would call the number and it would ring once and disconnect. the caller could not leave ...

Seamless communications between desktop phone, desktop computer and mobile devices

What do you like best? SMS from DID line - on PC, iPad or phone. Likewise ability to take calls across devices is awesome. What do you dislike? I wish some add-on features were bundles in instead of separate fees Recommendations to others considering the product: There are many similar providers, but consider who provides the best onboarding and customer service. What problems are you solving with the product? What benefits have you realized? SMS from business line; ...

Waiting for Months for Gift Cards!

I have tried for months now to speak to a manger, but I am always told, no manger is available. I was referred by a friend, and we both were to receive a $50 gift card. I spoke with several people who told me they would take care of the matter. I spoke with someone and was told I needed to be a customer for 61 days. Well, that passed months ago. I gave up calling and wrote the Attorney General, but this was just before the pandemic struck. I am still waiting to hear from someone. Meanwhile, ...

Great Support

What do you like best? The ability to contact customer service as needed What do you dislike? Staff having call drop issues and not being able to find the solution What problems are you solving with the product? What benefits have you realized? Call Center. The old system we had was very cumbersome.

Vonage business keeps getting better.

What do you like best? The ease of use, new features, and the app works great. The video conferencing is flawless and easy to use. What do you dislike? I have zero dislikes at the moment. If I find anything will let you know. What problems are you solving with the product? What benefits have you realized? Recording of calls is very useful. Video meetings is helping us all stay connected and engaged.

Excellent price/performance ratio

What do you like best? Sales staff are easy to work with and willing to work with you on the plans and equipment you actually need vs overselling you. The administration console is very easy to use, and is regularly updated. These updates don't come at the cost of ease of use though. Extremely competitive from a cost standpoint. Mobile-only plans are a bargain. Have yet to experience any outages and call quality is excellent. Porting department is excellent and very good at ...