Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

Vonage provides excellent solutions for startups

What do you like best? It is very flexible and it is suitable for any situation. During this COVID-19 pandemic, we had to limit our staffing and we just wanted one extension at a basic cost. They did it to suit our needs during this rough times. What do you dislike? There is nothing that I can think of. Vonage is excellent! Recommendations to others considering the product: Vonage is a great tool for our customer service team. Customers can call us 24/7 and we can ...

Good for Small Companies

What do you like best? Vonage is a very easy company to work with. Their employees are knowledgeable and have always provided fast, courteous help when needed. I love the feature of being able to download the app on my phone and accepting my office calls from my personal cell phone. What do you dislike? Overall the program is very good, but it is difficult to get a confirmation of when a fax was sent. Recommendations to others considering the product: Great for small ...

Great Customer Service for Non-Tech clients

What do you like best? Great service for people who are tech challenged What do you dislike? I can't think of anything that I disliked What problems are you solving with the product? What benefits have you realized? Unable to log into my secured account. Issue was resolved with one phone call.

Jennifer Kennedy

What do you like best? I use Vonage on my computer and my phone app and is really cool I can use my personal phone to take business calls I What do you dislike? I am not able to figure out how to text or instant message What problems are you solving with the product? What benefits have you realized? I am able to get all business calls - I recently realized I could merge calls

Working well for our company

What do you like best? Admin Portal is easy to navigate and configure What do you dislike? I can't think of anything at the moment. Actually the virtual receptionist setup is a little tricky. Recommendations to others considering the product: I would recommend this for small business on a budget What problems are you solving with the product? What benefits have you realized? Saved allot of money vs. PBX system. Flexible for a small company of remote workers.

Pretty robust set of features

What do you like best? The feature set is excellent and ability to use mobile app, desktop app, or physical phone (or all together) makes it a very flexible solution. In March, most of our office started working remotely and we were able to pull that off without a hitch. They also offer a stellar Call Center package that no one in this price range can compete with. What do you dislike? Sometimes support needs some support. For most things they are fine but occasionally they do drop ...

Love this company!!

What do you like best? How helpful everyone is and that my problem is always solved. What do you dislike? Nothing really the platfrom is great!! :) What problems are you solving with the product? What benefits have you realized? Contacting customers and texting them.

Perfect for virtual organizations

What do you like best? Transfer of calls to different lines and customized voice mails, vacation responses. Voicemail options What do you dislike? The costs and navigating the website for set up What problems are you solving with the product? What benefits have you realized? Being able to be anywhere and still receive work calls

Great Business Solution

What do you like best? The service is impeccable with almost no downtime in several years of use. Their support team when onboarding new employees in remote locations is phenomenal and they've been able to troubleshoot our town's rural internet system in conjunction with their phone system with ease. We love their SMS system - it makes reaching out to a guest from one platform easy and allowed us to stop using personal cell phones for work-related concerns both with our vendors and our ...

Expert

What do you like best? How connected I feel with my phone app, desktop app, and web version of vonage. What do you dislike? Controlling all the features of the virtual receptionists and call groups can be a bit difficult. Running meaningful reports has been a struggle as well. Recommendations to others considering the product: Make it easier to monitor Vonage users through meaningful reports that are easier to understand. What problems are you solving with the product? ...