Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

Love Vonage

What do you like best? What is most helpful is the app and the text platform. What do you dislike? Honestly, I have no dislikes at the moment What problems are you solving with the product? What benefits have you realized? We are solving problems like getting in contact with patients,

Their service is convenient and affordable!

What do you like best? I like their service because I can use it on my mobile phone, send e-fax from my computer and their service is affordable. What do you dislike? Minor bugs can be annoying sometimes like calls going directly to voicemail without them ringing on my phone What problems are you solving with the product? What benefits have you realized? I really enjoy the fact that I can use their service from anywhere in the US without having to be in the office talking ...

Dependable Phone Service & Always improving

What do you like best? Dependable on the services they provide and a company that takes responsibility for any/all mishaps as well. That in itself is priceless in a culture where companies regardless of the industries still wants your payment for terrible or inadequate services/products. Let's start conversating about the customer service that is unsympathetic, no ownership of the procedure to rectify a situation. We just get the " oh I'm so sorry about that"; and it is said so ...

Vonage Review

What do you like best? The system, with the exception of Meetings and the mobile app, is close to flawless. What do you dislike? Meetings works quite poorly in terms of audio and video quality. The Vonage Mobile app is very unreliable and of poor quality. Recommendations to others considering the product: Go for it What problems are you solving with the product? What benefits have you realized? the problems are all with Vonage Meetings and the Vonage mobile app as ...

The most stupendous service

What do you like best? Easy to access and user friendly; Low pricing; Time saving; Awesome Mobile App service; Can use the number from any part of world; Excellent Customer service; What do you dislike? I don't find yet any such thing I disliked Recommendations to others considering the product: Can go for it to reduce your efforts and improve your work quality; What problems are you solving with the product? What benefits have you realized? my ...

Easy to use interface with high reliability

What do you like best? Simple and easy to use should be the usp of this app. Very high reliability even in slow and intermittent internet connection made me fell in love with Vonage. Prior to Vonage, we tried multiple SIP apps. none of them was reliable enough to use as dispatch mainline. Its seamless texting and voicemail features are cherries on top, Call clarity is at par with IP phones. No more call drops! thank you, Vonage. What do you dislike? Limited choice of ringtones, The ...

Support is AWFUL, Web-based UI is incredibly buggy

What do you like best? It allows me to make calls and it integrates with Zoho What do you dislike? There support is absolutely awful. I had a support ticket open for 6+ months that was never followed up on. It turns out the issue wasn't a bug at all (which I was originally told), but rather the 'button' I had been looking for was buried in the interface. No apologies, no followups (despite been told repeatedly I'd get one). Support is the WORST. What problems are you solving ...

Great Customer Service

What do you like best? During the time I had to work from home, it was necessary to call Vonage CS several times to keep changing days, times, and phone numbers for calls to be forwarded. Vonage personnel handled everything very well! What do you dislike? Nothing. Once you figure things out it's fine. What problems are you solving with the product? What benefits have you realized? None. The ability to turn call forwarding on and off easily (not that I'm back in the office) ...

Best phone system

What do you like best? No long distance charges and new phone system What do you dislike? at this time we do not have a problems and like the system we have What problems are you solving with the product? What benefits have you realized? we have the ability to pick and choose what services we want and can remove them at anytime

not very helpful with scheduling off times

What do you like best? accessibility for wifi and use outside the office What do you dislike? not being able to turn it off after hours What problems are you solving with the product? What benefits have you realized? communication is better