Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

Best professional app for calling and messaging in USA

What do you like best? Vonage is very easy to install and we can call anyone in USA or Canada with limited plan. Call quality is very good in Vonage. Text messaging service is also provided by Vonage and all these things comes with minimal cost. They have recently implemented the direct Team meeting calling facility so your team can connect with that by entering meeting pin nd going through meeting link.. Also we can use it on Android, Ios or desktop application. What do you dislike? ...

Issue with phone resolved because of Jaro.

I am so happy to write this review for Jaro who is a Vonage Employee. He resolved the problem with my phone which no one else was able to do. He was patient, considerate and very knowledgeable. From August 3, 2020 until today September 6, 2020 my phone was not working. He was on the phone today for three hours with me. He then asked me to do something with the Vonage device and to call him back when I had completed it. I called him and he found the issue and fixed it immediately. Today is a ...

Powerfull communication tool

What do you like best? I relly like the integration with the computer and the smartphone, I can have both devices connected and follow the differents comunications I have. with the admin user i can thrack all the connected numbers and follow the asignations of each team member What do you dislike? the only thing is that we can't receive pictures on this number and have to unse an external tool for it Recommendations to others considering the product: very recommended to all ...

Reply from Vonage No Time Frame

Reply from Vonage2 days agoDear Rosemary,We sincerely apologize for your ongoing issue and have escalated your issue to our senior operations for investigation. Ticket number INC000003701631 --VonageWhen will my phone be fixed. An approximate time frame would be appreciated.

They just have a standard reply to all…

They just have a standard reply to all reviews because the ACTUALLY don't care about their customers!

Provides a flexible, comprehensive and easy-to-use phone service.

What do you like best? I like this software because it facilitates making changes to user profiles, voicemail passwords and other settings which are quite necessary, mentioning that it gives these individuals, who are registered to the platform, virtually access to the phone they own, without excluding that it has a great complementary application that allows them to use their mobile devices, to carry out the activities that are frequently carried out from their environment, offering ...

My Vonage experience

What do you like best? Very clear communications... No issues and great support... What do you dislike? Should be less costly for additional team members What problems are you solving with the product? What benefits have you realized? centralized calling and the recordings enable me to go back and get conversation details to do quotes , etc.

Better

What do you like best? The app work well. I can even switch networks while on a call. The only complaint are sms(txt) messages are not received especially from automated systems like banks and utility companies. The messages simply never arrive the What do you dislike? The messages simply never arrive there is often a 123 second delay on voice calls which can be very annoying this may be a function of my local network however I don’t suffer this issue when using other voice service ...

Vonage 1st impressions

What do you like best? Flexibility to be able to work anywhere! What do you dislike? Interface is not smooth. not so user friendly to find stuff Recommendations to others considering the product: Make the interface more user friendly What problems are you solving with the product? What benefits have you realized? I can have people working overseas or on vacation or at home with no problem!

better than comcast or qwest

What do you like best? hardware is reliable and easy to use being able to transfer to mobile while out of office is easy What do you dislike? voice mail transcription often garbled or unreadable having problems logging in What problems are you solving with the product? What benefits have you realized? easier to get voicemail than with comcast