Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

No sales support available!

I called their customer support trying to get some questions answered about their service offering and the rep "Rita" refused to answer any of my questions. She told me that Vonage does not have a sales team -- all the information was "on the website". I am here ready and willing to spend money on their services, and I can't even get basic questions answered. What an epic, awful fail. Avoid these jokers at all costs.

Great system to work at home or on the go

What do you like best? The feature I like the best is texting using the desktop app. I don't need to use a separate phone. I also enjoy being able to check our voice mail from anywhere. I can check voicemail with one device while texting or calling from another device. What do you dislike? I have noticed that there is a delay when I make phone calls using the app. When the person answers, they don't hear me first and think no one is on the line. I have to talk immediately after ...

Vonage has terrible customer service

Vonage has terrible customer service. My phone was out of order for more than 50 days and it was never fixed. I called them more than 20 times and was very patient before canceling. Spent hours on the phone. When I canceled, they charged me for the devices that did not work. Never use this service.

I'm enjoying the number of tools available to use right at my desktop.

What do you like best? Keyboard texting from your desktop. The upside is a faster response time at your finger tips. What do you dislike? You cannot text images back and forth. The ability to send images via text is very common and available on a number of other platforms. It would be nice to have that ability and not have to rely on a separate app. Recommendations to others considering the product: I highly recommend using VBC especially for those working from home nowadays. ...

Vonage was a lifesaver!

What do you like best? I think what is most helpful about Vonage is the responsiveness of their customer service and ease of use of their product(s). I think the upsides are consistently great call quality, competitive pricing for service, and customer service. What do you dislike? We switched to Vonage in August 2020, and since then, there is not one thing I would say that I dislike. What problems are you solving with the product? What benefits have you realized? We are ...

Excellent service

What do you like best? So many options to manage business communications What do you dislike? The delay in calls at times. Is seems the conversations aren't easy with the delays Recommendations to others considering the product: none What problems are you solving with the product? What benefits have you realized? I never miss a call or voicemail. The ability to call from our business phone number from my mobile phone is wonderful. And the ability to text and receive ...

Good platform

What do you like best? Having the phone system, fax, and virtual meetings all in one app What do you dislike? limited number of headsets compatibility Recommendations to others considering the product: Check headset compatibility for meetings What problems are you solving with the product? What benefits have you realized? streamlining services

Vonage is best for Voip calling in USA

What do you like best? Vonage provide the best audio quality voice even in slow internet. Also it's plan is not so costly. You can also do the meeting directly through the Vonage app where all of your teammates can connect to meeting by calling on the number and entering the meeting pin. It will provide the quick call facility.You can record your voicemassage response also. As per my opinion there is lots of reasons to like the Vonage.Along with that we also get the messaging facility ...

Vonage is the absolute worst!

Vonage is the absolute worst!I called in March to cancel my service because their monthly rates keep increasing. I was with them for over 8 years and hardly used their services.Recently, to my disbelief, I received a letter from a collections agency saying I owed Vonage money. This is a complete joke, how can I owe money on a service I cancelled.I called into Vonage Customer Service (loose term), they said, they had no record (conveniently) of my cancellation and I have to pay the fees. ...

Vonage Business is a disaster for any business

Trying to work with Vonage Business Customer service and billing is impossible. Especially when you're forced to work with a foreign country that can't understand a freggin word of whats being explained to them.This company is a disaster and I'm pulling my business.HOW DO I REPLY PRIVATELY, I SEE NO OPTION FOR THAT.